8x8
The Integrated AI-Powered Platform for Customer Experience
Description
8x8 delivers a comprehensive cloud communications solution known as the Platform for CX™. This integrated system brings together Contact Center capabilities, Unified Communication tools (including voice, video, and chat), and enterprise-grade CPaaS APIs, all enhanced with artificial intelligence at multiple levels. The platform is designed to help organizations create personalized customer journeys by connecting interactions seamlessly across different channels.
By leveraging AI, the 8x8 platform aims to provide valuable operational insights and promote operational excellence. It facilitates better team collaboration, empowering both customer experience (CX) and IT leaders to manage communications effectively. The goal is to unlock the potential of every interaction, whether internal or external, through a single, unified system built for modern business communication needs.
Key Features
- Integrated Platform for CX™: Combines Contact Center, Unified Communication, and CPaaS APIs.
- AI-Powered Capabilities: AI integrated at every level for personalization, insights, and automation.
- Unified Communications: Includes voice, video, and chat capabilities.
- Contact Center Solutions: Dedicated tools for managing customer interactions.
- CPaaS APIs: Enterprise-class APIs for custom communication solutions.
- AI Orchestrator: Enables seamless decision flows between AI bots for customer interactions.
- 8x8 Engage™: Facilitates superior CX on digital channels for all customer-facing teams.
Use Cases
- Improving customer experience across multiple channels.
- Streamlining business communications (voice, video, chat).
- Managing contact center operations with AI insights.
- Integrating custom communication features via APIs.
- Enhancing team collaboration and productivity.
- Automating customer interactions with AI bots.
- Delivering customer support via digital channels.
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