AlertOps
AI-powered incident response that cuts up to 80% noise and orchestrates resolution.
Description
AlertOps is a comprehensive incident management solution designed to streamline and automate the response process for critical IT issues. Built with AI-powered intelligence, the platform helps teams reduce alert noise, automate triage, and accelerate resolution times.
With seamless integration to over 200 third-party tools and flexible on-call scheduling, AlertOps empowers enterprises and MSPs to manage major incidents across DevOps, IT operations, and security teams. The platform also features automated escalations, SLA management, live call routing, and in-depth performance reporting to ensure every incident is handled efficiently and transparently.
Key Features
- AI-Driven Incident Response: Automates triage, escalation, and resolution using intelligent reasoning agents
- OpsIQ AI Core: Filters noise, detects root causes, summarizes alerts, and suggests actions
- 200+ Integrations: Connects with popular monitoring, ITSM, and ChatOps tools
- Flexible On-Call Scheduling: Manages advanced scheduling and rotations, including follow-the-sun support
- Live Call Routing: Routes incident calls based on real-time on-call schedules and policies
- SLA Management: Prioritizes and escalates alerts to prevent SLA breaches
- Role-Based Security: Enables advanced permissions and data visibility controls
- Automated Escalation Policies: Custom rules for major incident workflows
- Rich Reporting and Analytics: Tracks performance, exports post-mortem and operational reports
- No-Code Workflow Automation: Powers incident notification and remediation processes without coding
Use Cases
- IT incident management automation
- DevOps alerting and escalation
- On-call schedule management
- MSP client alert coordination
- SLA-driven incident response
- Major incident communications
- Security operations alerting (SecOps)
- Post-mortem reporting for stakeholders
Frequently Asked Questions
What integrations does AlertOps support?
AlertOps offers over 200 pre-built integrations with popular monitoring, ITSM, and ChatOps tools, as well as the ability to create custom integrations using a no-code open API.
Does AlertOps offer a free trial?
Yes, AlertOps provides a free trial for all its plans, allowing new users to evaluate the platform before committing to a subscription.
How does AlertOps notify users about incidents?
AlertOps can notify users via phone call, SMS, email, push notification, and in-app alerts, with customizable escalation policies and live call routing.
Can AlertOps automate incident escalations based on SLA policies?
Yes, AlertOps allows users to define custom escalation policies and can automate incident escalation to prevent SLA breaches.
What support options are available for AlertOps customers?
AlertOps provides 24/7 support documentation, email and chat support, and 24x7 critical response support for premium and enterprise customers, along with onboarding assistance.
