Archbee

Documentation with Instant Answers

Freemium

Description

Archbee serves as a comprehensive documentation platform designed to centralize all team documentation needs. It leverages artificial intelligence to transform published documentation into a reliable source for instant answers, streamlining information retrieval for both teams and customers. The platform facilitates efficient creation and maintenance of various document types, including user guides, API references, product documentation, and internal knowledge bases.

Featuring collaborative tools like real-time multiplayer editing and review systems, Archbee simplifies teamwork and ensures content accuracy. It integrates with tools like GitHub for a 'docs-as-code' workflow and offers AI assistance for faster writing, summarizing, and editing. Archbee provides robust management features such as variables, reusable snippets, and AI translations, alongside options to publish documentation on custom domains or embed it within applications using an SDK. Security is addressed through various authentication methods and SOC 2 compliance.

Key Features

AI-Powered Instant Answers: Delivers immediate answers to user, API, billing, or code questions based on existing documentation.
AI Write Assist: Accelerates documentation creation by generating, summarizing, editing content, and setting tone based on existing docs, APIs, or code.
Collaborative Editing & Review: Supports real-time multiplayer editing, team reviews, change merging, and document verification.
Docs as Code (GitHub Integration): Allows editing content in GitHub or Archbee, using GitHub as the single source of truth.
Custom Content Blocks: Offers 30+ drag-and-drop blocks like images, videos, API references, diagrams, and changelogs for interactive content.
Scalable Content Management: Features dynamic variables, reusable content snippets, conditional display rules, and AI-powered translations.
Publishing Flexibility: Enables publishing to custom domains hosted by Archbee or embedding docs directly into apps via SDK/React component.
Security & Authentication: Provides multiple user authentication options including passwords, magic links, guest accounts, JWT, and SAML.
Analytics & Insights: Tracks metrics like traffic, time spent, searches, questions, and AI sessions to identify areas for improvement.
Seamless Integrations: Connects with tools like GitHub, OpenAPI/Swagger, JIRA, Slack, Intercom, and Zendesk.

Use Cases

User Guides
Developer & API Docs
Product Documentation
SOP & Process Docs
Knowledge Bases
IT Documentation
Support Documentation
Sharing Private Docs
Onboarding & Training
Design Documentation
Generating Documentation Automatically
Automated Customer Support via AI Answers

Frequently Asked Questions

What is a team member vs a reader?

A team member is a person who contributes to your documentation, most likely somebody from your team. You are charged for extra team members. A reader is a person who reads the content - they can be an external person or your team member. You are not charged for readers.

What is a space?

A space in Archbee is the way you group documents under a single scope: a team, a project, or a topic. Spaces can be private to your team or published externally to a custom domain. Spaces are a foundational element of your product knowledge management. They act as a top-level container for documents you create in Archbee. Each space has a document tree, and each document can have 0-n children documents.

What AI model are you using?

We are using OpenAI models hosted on Microsoft Azure OpenAI service for customer data privacy reasons. Depending on the use case, the API availability and reliability, we can use GPT-3.5 or GPT-4+ models to ensure a great question-answering experience.

Can I export my data?

Absolutely — your data and your docs are yours. Easily export your docs individually or export your whole organization’s content. Documents are exported in a Markdown format, or rendered PDF files.

What security practices does Archbee follow?

Archbee is SOC 2 Type 2 and GDPR certified. Check out our online security portal https://security.archbee.com To get the report, contact us at support@archbee.com and we'll need you to sign an NDA before providing it.