AskTimmy

AI shopping assistant to engage, support & sell 24/7

Freemium

Description

AskTimmy is an AI-driven chatbot built exclusively for Shopify stores, offering seamless 24/7 customer support and intelligent sales engagement. With instant setup, store owners can automate responses to product and order queries, provide real-time order tracking, and deliver personalized recommendations directly in chat.

The tool not only streamlines repetitive support tasks but also nudges shoppers toward completing purchases with smart product bundles, upsell offers, and photo-based product discovery. Store appearance and usage limits are fully customizable, ensuring a native customer experience and optimized control over support costs.

Key Features

AI-powered customer service: 24/7 support for store visitors
AI-generated replies: Instantly responds to customer queries
Instant AI chatbot setup: Quick and code-free integration with Shopify
Order tracking in chat: Allows customers to track orders and returns instantly
Product-related queries answered 24/7: Assists with sizing, features, and more
Engagement nudges: Uses conversation starters and offers to encourage purchases
Chatbot launcher on product pages: One-click access for instant assistance
Product bundles and upsell offers: Displays related items to boost average order value
Photo search for product discovery: Lets customers find similar products by uploading images
Customizable chat widget: Personalize colors, avatar, and design to match brand
Chat handover to live agent: Forwards queries to staff or live chat apps when needed
Monthly AI reply budget controls: Limit replies per user or conversation and manage costs

Use Cases

Automating Shopify store customer support
Reducing repetitive customer service queries
Increasing sales through AI-powered product recommendations
Engaging customers with personalized chat interactions
Upselling and cross-selling products using bundles
Providing instant order tracking and return assistance

Frequently Asked Questions

How does AskTimmy reduce customer support workload?

AskTimmy automates answers to common product and order queries, handles repetitive support requests, and provides instant responses, leading to a significant drop in manual support tickets.

What features are included in the free plan?

AskTimmy's free plan includes 250 AI replies (lifetime), along with Zoom, chat, and email support to help you get started.

Can I customize the chat widget to match my store?

Yes, AskTimmy allows full customization of the chat widget appearance, including brand colors, avatar, icons, and background for a seamless storefront experience.

How does chat handover to live staff work?

If AskTimmy cannot resolve a customer query, you can configure the tool to either forward merchant contact details or connect to a live chat application for human assistance.

How is pricing determined for higher usage?

Beyond fixed plan limits, additional AI replies can be purchased for a fee, ensuring you only pay for the support capacity you need.