Aurelian

The #1 Voice AI for Public Safety

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Description

Aurelian provides a specialized voice AI solution tailored for Public Safety Answering Points (PSAPs) and Emergency Communications Centers (ECCs). The system focuses on automating the handling of non-emergency calls, which often constitute a significant portion of an ECC's call volume (upwards of 80%), thereby freeing up trained dispatchers to focus on critical 911 emergencies. It aims to alleviate issues like high turnover, burnout, and staffing shortages prevalent in the industry by evolving PSAP operations for the 21st century.

This conversational AI interacts with callers over the phone in real-time to understand their needs. It can effectively route callers to the appropriate department or provide relevant online resources via text message. The AI continuously monitors calls to identify situations requiring immediate human intervention and can collect detailed, incident-specific information necessary to create calls for service within Computer-Aided Dispatch (CAD) systems, acting as a solution rather than just a routing tool.

Key Features

Automated Non-Emergency Call Handling: Manages non-urgent calls like barking dogs or loud parties.
Call Routing & Information: Forwards callers to the right department and texts relevant online resources.
Emergency Triage: Monitors calls throughout for situations needing immediate human assistance.
CAD Information Collection: Gathers incident‑specific information to create calls for service.
Multilingual Support: Natively supports Spanish, French, and 33 other languages.
Call Monitoring: Provides visibility into every call with transcripts, summaries, and more.
Customizable AI: Personalized to meet every agency's unique needs.
Open API: Integrates with CAD or CHE systems free of charge.
Fully Managed Service: Handles all route creation and management, regardless of scale.
Geovalidation: Ensures locations map to valid addresses and flags areas of concern.

Use Cases

Automating non-emergency call handling for ECCs/PSAPs.
Reducing dispatcher workload for non-emergent calls (e.g., barking dogs, broken windows, loud parties).
Improving focus of telecommunicators on critical 911 emergencies.
Routing callers efficiently to appropriate departments.
Collecting structured information for CAD reports.
Providing multilingual support for diverse communities.
Assisting understaffed or high-turnover public safety centers.