Bespoken

Automated testing and monitoring for enterprise chatbots and IVR systems.

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Description

Bespoken empowers enterprises to optimize contact center performance by automating the testing, monitoring, and benchmarking of chatbots and IVR systems. The platform streamlines quality assurance processes, ensuring reliable conversational AI interactions and enhanced customer journeys across channels.

Designed for large-scale deployment, Bespoken integrates with enterprise systems and supports a variety of customization and deployment needs, including on-premises and private cloud setups. Users benefit from continuous monitoring, model testing, and professional support to maintain high service standards.

Key Features

Functional testing: Automated, self-serve test creation and management for conversational AI systems.
Continuous monitoring: Ongoing assessment of chatbot and IVR performance to ensure reliability.
AI Explorer: Advanced exploration and validation of conversational models.
Enterprise integrations: Connects with major platforms and existing enterprise infrastructure.
Model Testing: Evaluates the underlying AI models for consistency and intent accuracy.
Dedicated support channel: Access to specialized assistance and training.
Quarterly tuneups: Regular optimization and assessment for system performance.
Testing-as-a-service: Bespoken team provides setup, execution, and analysis as a managed service.
Load testing: Measures how many calls, chats, and emails systems can handle under stress.
Custom deployment: Options for on-premises, VPC, and private cloud installations.