Brandwise

One AI agent that moderates comments, resolves DMs, email, and live chat, and automates the work behind them.

Free Trial

Description

Brandwise streamlines customer communications for ecommerce brands by consolidating messages from social media, email, and live chat into a single, AI-powered workspace. Designed specifically for high-volume, social-first teams, it enables efficient management of customer conversations across all platforms without the need for multiple apps or manual workflows.

The platform leverages an intelligent agent, Obie, which learns from brand documents, product catalogs, policies, order data, and reply history to deliver accurate, brand-aligned responses while automating tasks like moderation, order tracking, and exchanges. With deep Shopify integration and no seat limits, Brandwise supports exceptional customer engagement and operational efficiency at scale.

Key Features

Unified Inbox: Centralizes comments, DMs, email, and live chat from all connected channels.
AI Comment Moderation: Automatically detects and hides spam or inappropriate content.
AI Replies: Generates brand-aligned responses based on your knowledge base and history.
Shopify Integration: Executes actions like order tracking, exchanges, and address updates directly within Shopify.
Workflow Automations: Automates routine support processes, cross-platform actions, and recurring tasks.
Self-Improving Knowledge Base: Continuously learns from your catalog, policies, orders, and past replies.
In-depth Analytics: Provides reporting on volume, response times, AI performance, and team activity.
No Code Required: No flow-builders or code required to customize behavior.
Slack Alerts & Notifications: Keeps your team in the loop on sensitive or complex issues.
Multilingual Support: Handles customer conversations across languages.

Use Cases

Automating responses to high-volume social media comments
Centralizing all customer support channels for ecommerce brands
AI-powered moderation of user comments and messages
Managing Shopify-based order updates and exchanges
Providing real-time live chat support on web stores
Reducing manual workload for customer service teams
Handling DMs and email inquiries simultaneously
Implementing intelligent, brand-consistent replies

Frequently Asked Questions

What’s included in the free trial?

The 7-day free trial gives you full access to every feature on the plan you select, including Obie, auto-replies, Shopify integration, and analytics.

Can I switch plans after signing up?

Yes, you can switch plans after signing up at any time.

How does the AI learn my brand voice?

Obie AI reads your knowledge base, product catalog, policies, order data, and previous replies so that each response reflects your brand tone and guidelines.

What platforms does Brandwise connect to?

Brandwise connects to Facebook, Instagram, TikTok, email, live chat, Shopify, Slack, and advertising platforms such as Meta Ads and Google Ads.

Is there a per-seat pricing limit?

No, Brandwise allows unlimited team members on every plan with no per-seat pricing restrictions.