cardinalapp.io

Unlock product insights from customer feedback with AI.

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Description

Miro Insights, formerly Cardinal, is a specialized platform designed to empower product teams by automatically extracting valuable insights from customer feedback. It utilizes artificial intelligence to analyze feature requests and sentiments from diverse communication channels, including Gong, Zoom calls, Intercom conversations, and Zendesk tickets, thereby streamlining the often complex process of understanding user needs and priorities.

The tool excels in organizing and prioritizing product ideas and features, offering robust integrations with leading CRM systems such as Salesforce and HubSpot. A key benefit is the inclusion of full Miro access, allowing teams to visually map out data, collaborate on product strategy, and make informed decisions based on comprehensive, AI-driven insights derived directly from user feedback.

Key Features

AI-Powered Feedback Analysis: Automatically extract feature requests from calls (Gong, Zoom) and analyze feedback from Intercom, Zendesk.
Idea & Feature Management: Unlimited storage and organization of product ideas and features.
CRM Integration: Seamless two-way connection with Salesforce and HubSpot.
Full Miro Access: Includes full access to Miro's collaborative whiteboard platform for visualization.
Scalable Feedback Capacity: Plan-based limits for feedback items (e.g., up to 500/month for Pro).
AI Suggestions Everywhere: Contextual AI-driven insights for feedback analysis and feature prioritization.
Workflow Automations: Streamline processes for feedback intake, analysis, and action.
Unlimited Free Guests/Viewers: Allows broad team visibility for feedback and insights.
API Access: Available on higher-tier plans for custom integrations and data workflows.
Enterprise-Grade Features: Including SAML-based SSO, custom data transformations, and premium support for Enterprise users.