Chaindesk

Your Support On AutoPilot

Freemium

Description

Chaindesk offers a powerful no-code solution for businesses to create and deploy custom AI-powered chatbots. By training these chatbots on specific company data from various sources like Notion, Google Drive, websites, or uploaded files, Chaindesk helps automate customer support, generate leads, and streamline customer interactions. The platform is designed for ease of use, allowing users to build and integrate their AI agents within minutes without requiring technical expertise.

Leveraging advanced generative AI models like GPT-4, Chaindesk ensures that the chatbots provide secure and precise answers, strictly adhering to the provided knowledge base to prevent off-topic or misleading responses. It supports omnichannel conversations, enabling deployment on websites, WhatsApp, Slack, Telegram, and more. Key features include a shared inbox for managing all customer dialogues, AI-assisted email support, conversational forms for data collection, human handoff capabilities for complex queries, and automatic data synchronization to keep the chatbot's knowledge current. Chaindesk also prioritizes data privacy and security, with data encrypted in transit and at rest.

Key Features

Custom AI Chatbot Training: Train AI on diverse company data sources like Notion, Google Drive, files, and websites for personalized responses.
No-Code Platform: Easily build, customize, and deploy AI chatbots in minutes without coding knowledge.
Multiple Data Source Ingestion: Import data from various sources including files, Notion, Google Drive, Zendesk Help Center, and public URLs.
Omnichannel Deployment: Engage with customers on various platforms including embeddable website widgets, WhatsApp, Slack, and Telegram.
Human Handoff: Seamlessly transfer conversations from the AI chatbot to human agents when necessary.
Shared Inbox: Manage all customer conversations from different channels in one centralized place, with team assignment capabilities.
AI-Powered Email Support: Utilize AI assistance within Chaindesk's dashboard to handle email support more efficiently.
Conversational Forms: Build interactive forms to collect user information and leads in a natural, conversational manner.
Auto-Sync Datasources: Automatically retrains your AI chatbot when your connected data sources are updated, ensuring current information.
Function Calling: Extend chatbot capabilities by allowing them to call custom API endpoints for dynamic interactions or actions.

Use Cases

Automating responses to frequently asked customer support questions 24/7.
Generating and qualifying leads by engaging website visitors conversationally.
Reducing support ticket volume and operational costs for customer service teams.
Providing instant, accurate answers based on specific company knowledge.
Scaling customer engagement across multiple channels like websites, WhatsApp, and Slack.
Onboarding new customers or users by providing guided information.
Collecting customer feedback and data through interactive chat.
Offering multilingual support to a global customer base.

Frequently Asked Questions

Can I use the product for free?

Absolutely! Chaindesk offers a free plan with limited features to get started quickly.

Can you embed a chatbot on multiple websites?

Yes, you're able to add any chatbot to any number of sites that you want visitors to interact with.

Does it work on websites in languages other than English?

Yes, your website can be in any language, not just English. The chatbot can also answer questions in a different language. You can also ask questions in a different language and the chatbot will be able to answer them.

Do you retrain the chatbot automatically when the data source content changes?

Absolutely! Starting with the first paid plan, the chatbot is automatically retrained (currently every week). You can also manually trigger a retraining.

How to improve my agent answers?

If you observe that your Agent is not following your instructions properly, consider setting your Agent model to GPT-4-turbo to get the best possible experience.