chatbase.co

AI agents for magical customer experiences

Freemium

Description

Chatbase is a robust platform for businesses seeking to automate and enhance customer support through conversational AI agents. The solution allows organizations to effortlessly create and manage intelligent support agents tailored to solve complex queries, connect with existing business systems, and provide personalized, on-brand service experiences across multiple channels.

With enterprise-grade security, native multilingual support, and seamless integration capabilities, Chatbase empowers teams to optimize operational efficiency, gather actionable insights, and maintain the highest standards of data privacy and compliance. Companies can elevate their customer service while reducing friction, ensuring reliable, 24/7 automated support without sacrificing control or flexibility.

Key Features

LLM-Powered Agents: Built on advanced language models for complex customer query resolution.
Business Data Training: Train agents using specific business documentation and data.
Integrations: Connect with CRM, helpdesk, order management tools, Stripe, Zendesk, Salesforce, Slack, WhatsApp, Zapier, and more.
Workflow Automation: Configure actions for workflow automation and omnichannel support.
Smart Escalation: Seamlessly transition unresolved issues to human agents.
Multilingual Support: Automatic language detection and translation for 80+ languages.
Advanced Analytics: Review detailed performance and engagement analytics.
Enterprise-Grade Security: SOC 2 Type II certification, GDPR compliance, and robust encryption.
API Access: APIs and libraries for deep product integration.
White-Labeling: Remove Chatbase branding from chat widgets.

Use Cases

Automating customer support inquiries on websites and messaging platforms
Integrating AI chat agents with CRM and helpdesk systems
Providing 24/7 personalized and multilingual customer service
Automating subscription, billing, and order management tasks
Routing complex or sensitive conversations to human agents
Enabling secure, compliant AI-powered support for enterprise businesses
Obtaining actionable insights and analytics from customer interactions

Frequently Asked Questions

How do message credits work?

Message credits are used each time your AI agent exchanges messages with users. The number of credits you receive depends on your subscription plan.

When are my message credits renewed?

Message credits are renewed at the start of each billing cycle, depending on whether you are on a monthly or yearly plan.

How do auto-recharge message credits work?

Auto-recharge automatically adds extra message credits to your account when your balance falls below a set threshold.

How much data can I give one agent?

The maximum data size per AI agent depends on your subscription plan, ranging from 400 KB on the Free plan to 40 MB on the Pro plan. Enterprise plans offer higher limits.

How many users can use my agent?

The number of workspace members who can manage AI agents depends on your subscription, with limits from 1 on the Free plan up to 5 on the Pro plan and more on Enterprise.