ClearTouch

Cloud-based contact center for seamless, omnichannel customer experience.

Usage Based

Description

ClearTouch is a cloud contact center solution designed to transform customer experience operations across industries. Its versatile platform enables organizations to interact with customers over multiple channels while leveraging analytics and automation to maximize agent productivity and operational efficiency.

With seamless integrations, real-time insights, and scalable capabilities, ClearTouch empowers businesses to manage inbound and outbound communication, streamline workforce management, and drive better outcomes—without the burdens of long-term contracts or upfront license fees.

Key Features

Omnichannel Experience: Connect with customers via voice, chat, email, SMS, WhatsApp, and social media with a unified customer view
Workforce Engagement: Real-time scheduling, shift swaps, skill balancing, and performance tracking dashboards
Voice Analytics: Analyze call tone, emotions, and pause patterns; identify unhappy customers and reveal training needs
List Management Services: Real-time contact list segmentation, lead filtering, and data deduplication for optimized outreach
Intelligence and Reporting: Actionable dashboards, trends, and alerts for campaign performance and compliance monitoring
Integration and Automation: Plug-and-play integrations with popular CRMs and helpdesks, and process automation for repetitive tasks
Flexible Scaling: No contracts, no minimum commitments, and pay-as-you-go pricing for maximum flexibility and cost-efficiency

Use Cases

Managing inbound and outbound customer support
Running multichannel marketing or collections campaigns
Streamlining debt collection processes
Modernizing digital customer onboarding in banking
Automating follow-ups in healthcare revenue cycle management
Enhancing agent productivity and reducing attrition in BPO services
Ensuring compliance and data security in regulated industries

Frequently Asked Questions

Is there a contract or commitment required to use ClearTouch?

No, ClearTouch operates without contracts, minimum commitments, or upfront license fees. You pay only for what you use.

Which industries does ClearTouch serve?

ClearTouch serves industries including automotive, banking, BPO, call centers, debt collections, eCommerce, healthcare, insurance, and revenue cycle management.

Which channels does ClearTouch support for customer interactions?

ClearTouch supports voice, chat, email, SMS, WhatsApp, and social media for omnichannel customer engagement.

Is it easy to integrate ClearTouch with existing CRM or helpdesk systems?

Yes, ClearTouch features plug-and-play integrations with major CRM and helpdesk platforms such as Salesforce, Zendesk, and Zoho.

What types of insights can be obtained from ClearTouch's analytics and reporting?

ClearTouch provides actionable insights including team performance metrics, campaign success rates, compliance monitoring, trends, and real-time alerts.