ClickConnector

Customer Support Platform For SaaS Products

Freemium

Description

ClickConnector provides a comprehensive customer support platform specifically tailored for SaaS products. It aims to streamline customer service operations and enhance user satisfaction by consolidating essential support tools into a single ecosystem. The platform leverages AI to automate responses and assist support agents, improving efficiency and enabling teams to deliver timely help.

Featuring components like the customizable 'Magic Assistant' AI chatbot, an omnichannel Help Desk, Knowledge Base portals, and Trackers for bugs and features, ClickConnector equips businesses to manage the entire customer support lifecycle. It also includes an 'Engage Kit' for creating no-code product tours and proactive messaging, alongside integrations with numerous popular business applications to ensure seamless workflows and data synchronization across different tools.

Key Features

Magic Assistant (AI Chatbot): Trainable on custom data and connectable via APIs for automated actions.
AI HelpDesk: Features include an organized inbox, AI reply assistance, automation, omnichannel support, and macros.
KnowledgeBase Portals: Create SEO-optimized, brandable self-service portals with AI search.
Trackers: Manage bug reports and feature requests with embeddable boards and custom workflows.
Engage Kit: Build no-code product tours, send proactive messages, and run email drip campaigns.
Extensive Integrations: Connects with CRMs (HubSpot, Pipe Drive), e-commerce (Shopify), project management (Notion, Asana, ClickUp, Jira, GitHub), communication (Google Meet, Calendly), and more via native connections, Zapier, Webhooks, and APIs.
NPS & CSAT Surveys: Tools for collecting customer feedback.
Omni Channel Support: Deliver consistent support across various communication channels.

Use Cases

Automating customer support responses with AI chatbots.
Managing customer inquiries efficiently through an omnichannel helpdesk.
Building and maintaining comprehensive self-service knowledge bases.
Systematically tracking and managing user-reported bugs and feature requests.
Onboarding and engaging users via interactive product tours and targeted messages.
Educating customers through automated email drip campaigns.
Integrating customer support data with CRM, project management, and other business systems.
Measuring and improving customer satisfaction using NPS and CSAT feedback.

Frequently Asked Questions

What apps and integrations does ClickConnector offer?

ClickConnector integrates with various tools like Mailchimp, HubSpot, Pipe Drive, Shopify, Stripe, Notion, Asana, ClickUp, Jira, GitHub, Google Meet, Calendly, Cal, and supports broader connectivity via Zapier, Webhooks, and APIs.