Collectif

Continuous Discovery That Runs on Autopilot

Free

Description

Collectif is designed to streamline the product discovery process by automatically analyzing diverse user feedback sources. It processes support tickets, sales calls, user interviews, NPS responses, and online reviews to extract actionable insights about user needs, pain points, and experiences. The platform aims to eliminate hours of manual research, providing quantified insights to inform product decisions and roadmap prioritization.

By leveraging AI, including GPT-4 for analysis, Collectif identifies key themes, problems, and user opinions from qualitative data. It features automatic interview analysis, allowing teams to upload recordings and receive structured reports with themes and recommendations based on predefined research questions. Users can also query their data directly to receive specific answers backed by evidence. Collectif integrates with various tools like Zendesk, Hubspot, and Intercom, and ensures data privacy compliance with GDPR standards.

Key Features

Automated Insight Discovery: Extracts learnings from support tickets, calls, feedback, and more.
Automatic Interview Analysis: Generates reports with themes and recommendations from uploaded interviews.
AI-Powered Q&A: Ask specific questions about user data and get evidenced answers.
Multi-Source Integration: Connects with Zendesk, Hubspot, Intercom, Typeform, Zapier, Segment, API, CSV.
Review Scraping: Collects reviews from G2Crowd, Trustpilot, Capterra, Google Maps, Google Play, and Appstore.
Information Synthesis: Consolidates insights from various data sources.
Sentiment Analysis: Automatically gauges user sentiment from text data.
Multi-Language Transcription: Transcribes interviews and calls in 16 languages.
PII Redaction: Automatically removes personally identifiable information.
GPT-4 Powered Analysis: Ensures accuracy with advanced AI models.

Use Cases

Automating the product discovery cycle.
Continuously monitoring user needs and pain points.
Validating product hypotheses and UX improvements quickly.
Prioritizing product roadmap features with data-driven evidence.
Centralizing and sharing user insights across teams.
Reducing time spent on manual research and data analysis.
Making informed business decisions based on quantified user feedback.

Frequently Asked Questions

What languages does Collectif support for text analysis?

Collectif can analyze text in any language supported by ChatGPT.

What languages does Collectif support for transcription?

Collectif supports transcription for interviews and sales calls in 16 languages: Chinese, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish, and Ukrainian.

What integrations does Collectif offer?

Collectif integrates with Zendesk, Hubspot, Intercom, Typeform, or any system via Zapier, Segment, API, and CSV. It also scrapes reviews from G2Crowd, Trustpilot, Capterra, Google Maps, Google Play, and Appstore.