Command AI

AI-Powered Nudges and Support to Elevate Customer Experience and Growth

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Description

Command AI is a comprehensive platform designed to enhance user engagement and streamline customer support through artificial intelligence. It provides two primary suites of tools: AI-Guided Nudges and an AI Support Agent. The AI-Guided Nudges are tailored for product and growth teams, offering features such as interactive product tours, in-app surveys, timely announcements, self-guided checklists, and personalized in-app help to improve user onboarding and feature adoption.

For support and customer experience (CX) teams, Command AI offers a sophisticated AI Support Agent. This includes a generative-first AI capable of personalized responses with hallucination management, co-browsing capabilities for real-time user guidance, and API ingestion to pull in relevant data for actions and enriched interactions. The platform aims to help businesses reduce customer churn and improve overall satisfaction by proactively engaging users and offering intelligent support.

Key Features

AI-Guided Nudges: Proactively suggest experiences like product tours, surveys, announcements, and checklists.
AI Support Agent (Copilot): Generative-first AI for personalized support, featuring co-browsing and API ingestion.
Product Tours: Create engaging tours to guide users and improve conversion.
In-App Surveys & Feedback: Collect user insights directly within the application.
Personalized In-App Help: Deliver tailored content suggestions to users.
Co-browsing: Offer real-time, guided assistance to users beyond text.
Advanced Targeting: Utilize explicit, behavioral, and intent-based targeting for nudges.
Integrations: Connect with existing tools like Segment, Salesforce, and others.
Analytics & Dashboards: Monitor engagement, NPS, and support effectiveness.
Enterprise Security: SOC 2 Type II, GDPR compliance, and SSO (SAML 2.0).