ConvoZen

AI-first revolution for customer conversations everywhere.

Other

Description

ConvoZen provides an end-to-end Conversational AI cloud solution focused on monitoring, analyzing, and automating customer conversations across various channels like calls, chats, and meetings. It leverages artificial intelligence to transform these interactions into actionable insights, creating a unified source of customer knowledge for businesses. The platform aims to enhance operational output for customer-facing teams, including sales, support, and service departments.

By offering features such as multilingual transcription, sentiment analysis, automated quality assurance, and agent performance management, ConvoZen helps organizations improve customer satisfaction, ensure compliance adherence, boost sales effectiveness, and facilitate agent coaching. It integrates with existing enterprise systems like CRMs and offers tools like AI Voicebots and developer kits for broader application within business workflows across industries such as finance, insurance, healthcare, and education.

Key Features

AI-Insights & Key Moment Identification: Automatically track critical talking points and sentiments in all calls.
Conversation Sentiment Analysis: Decode emotions in customer and agent conversations.
Auto-Compliance Audit & Automated QA: Ensure 100% compliance with automated quality assurance and call scoring, analyzing every interaction.
Agent Performance Management: Understand conversation nuances to track agent performance and provide AI coaching.
Custom Reports & Analytics: Create interactive dashboards and reports to visualize trends.
Integrations: Connect with enterprise CRM, emails, and other systems for instant alerts.
Multilingual Transcription: Transcribes and summarizes calls seamlessly across 8+ languages and dialects.
Agent & Call Scoring: Evaluate conversations against business objectives using AI-based scoring.
Violation Tracking: Monitor and flag agent violations by analyzing 100% of customer calls.
Agent Assist: Provide real-time assistance during live calls, offering summaries, mood insights, and instant pitches.
AI Coaching: Utilize targeted, personalized training via automated peer-to-peer coaching.
Audit Copilot: Integrate existing manual audit workflows for auto-completed forms and tracking.
AI Voicebot: Build human-like virtual assistants for 24/7 customer support.
Feedback Analysis: Analyze conversations, reviews, and support tickets for customer insights.
Prospect Scoring: Identify top prospects using AI-based customer intent analytics.

Use Cases

Automating quality assurance and compliance monitoring in contact centers.
Analyzing customer sentiment and feedback across interactions.
Improving agent performance through targeted coaching and real-time assistance.
Boosting sales effectiveness by identifying prospect intent and analyzing rejection reasons.
Enhancing customer experience and satisfaction through better service.
Ensuring regulatory compliance and minimizing risk.
Increasing customer retention by resolving queries effectively.
Deploying AI voicebots for automated customer support.
Gaining deep customer insights from calls, chats, and meetings.