Corpus

AI Chatbot for Instant Customer Support and Resolution

Freemium

Description

Corpus is an AI-powered chatbot platform designed to enhance customer support operations. It connects directly to a company's knowledge base, including websites, documents, and platforms like Intercom, Zendesk, and HubSpot, to provide automated responses to customer inquiries. The platform aims to resolve a significant portion of support requests instantly, operating 24/7 to minimize customer wait times.

By sourcing answers exclusively from provided data, Corpus ensures accuracy and reduces the likelihood of irrelevant responses. It offers customization options, allowing businesses to tailor the chatbot's personality and appearance to match their brand identity. The tool also provides valuable insights into customer interactions, helping businesses understand user needs and continuously improve their support content and overall user experience.

Key Features

Accurate Answers: Delivers answers sourced exclusively from your knowledge base to minimize hallucinations.
Source References: Provides customers with references to source materials for trust and further exploration.
Customizable Personality & Appearance: Tailor the chatbot's voice, colors, avatar, name, suggestions, and welcome messages.
Broad Data Integration: Connects with Intercom, ZenDesk, HubSpot, Notion, GitHub, Google Drive, Websites, RSS, PDF, Text, Word, Excel, Postgres, MySQL, Markdown, YouTube.
Insights Analytics: Provides valuable insights into customer interactions and chatbot performance.
Multi-language Support: Understands and responds in multiple languages (English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Arabic, Chinese).
API for Automatic Re-training: Keep the chatbot updated automatically when content changes.
Chat History Access: Review user interactions and chat history.

Use Cases

Customer Support: Offer 24/7 automated support, reducing response times and team workload.
Product Documentation: Deliver immediate and precise answers about product features and usage.
Help Center Enhancement: Provide instant, AI-powered guides to elevate customer experience.
Sales and Marketing: Answer pre-sales questions, nurture prospects, and improve conversion rates.
Education and Training: Provide on-the-spot responses during training sessions to boost learning outcomes.
Company Wiki: Serve as an efficient internal knowledge retrieval system for organizations.

Frequently Asked Questions

How does Corpus ensure the accuracy of its answers?

To ensure accuracy, Corpus delivers answers derived exclusively from your content. If it cannot locate the appropriate response within the provided data, it will inform the user.

What types of data sources can Corpus use to train the chatbot?

Corpus can train on data from websites, Notion, GitHub, Intercom, HubSpot, ZenDesk, Google Drive, Confluence, RSS feeds, databases (Postgres, MySQL), and uploaded files like PDFs, Markdown, Word, and Excel.

Can the chatbot be updated automatically when my content changes?

Yes, Corpus provides an API endpoint that allows for automatic re-training whenever your content grows or changes.

Does Corpus support languages other than English?

Yes, Corpus can understand and respond in several languages, including Spanish, French, German, Portuguese, Italian, Dutch, Russian, Arabic, and Chinese, with more planned.

How is the chatbot integrated into a website?

You can integrate the chatbot widget using a compact JavaScript snippet or share a unique URL for the chatbot page.