Crisp

AI-Powered Omnichannel Customer Support Platform

Freemium

Description

Crisp provides a comprehensive customer communication platform designed to unify interactions from various channels into a single shared inbox. It enables businesses to manage conversations originating from website chat, email, social media messengers (like Facebook Messenger, Instagram DMs, WhatsApp Business, Twitter DMs), SMS, Line, Viber, and even phone calls within one centralized interface. This approach aims to break down communication silos, improve internal team collaboration, and ultimately enhance the overall customer experience by providing consistent support.

Leveraging artificial intelligence, Crisp enhances its platform with features like an omnichannel AI chatbot built with a no-code workflow builder, allowing for automated customer interactions and support. The AI capabilities extend to internal data training for custom models, AI-powered writing assistance for support agents, real-time message translation across numerous languages, automated conversation summaries, and intelligent topic tagging. These AI features work alongside core functionalities such as CRM integration, knowledge base creation, analytics dashboards, and co-browsing to offer a robust solution for modern customer service and engagement.

Key Features

Omnichannel AI Chatbot: Build AI-powered chatbots for multiple channels using a no-code workflow builder.
Shared Inbox: Centralize customer conversations from email, chat, social media, SMS, and phone.
Internal Data AI Training: Train custom AI models using your company's internal data.
AI Writing Assistant: Provides AI-powered writing tools to assist support agents.
Real-time Message Translation: Instantly translate messages in over 50 languages across any channel.
AI Conversation Summaries: Automatically generate summaries of customer conversations.
Knowledge Base: Create and manage an integrated help center for self-service support.
CRM Functionality & Integrations: Manage customer data and sync with popular CRM platforms (Hubspot, Pipedrive, Zoho, Salesforce).
Analytics Dashboard: Measure support activity, customer satisfaction, and agent performance.
Co-browsing & Screen Sharing: Assist users visually by co-browsing their session or sharing your screen.

Use Cases

Centralizing customer communication across website chat, email, social media, and phone.
Automating customer support responses with AI-powered chatbots.
Improving internal team collaboration on customer inquiries.
Providing multilingual customer support through real-time translation.
Offering self-service support options via an integrated knowledge base.
Analyzing customer support performance and satisfaction levels.
Scaling customer service operations for growing businesses.
Personalizing customer interactions using integrated data.

Frequently Asked Questions

Do you offer discounts on multiple Crisp Workspaces?

Yes, discounts are offered for subscribing to multiple paid Crisp Workspaces (Essentials and Plus plans) under the same account, starting with 20% off for 3 additional workspaces. Contact Crisp for details.

What does a Crisp Workspace stand for?

A Crisp Workspace is where operators collaborate to answer customer questions. Plans are billed per workspace, which can connect multiple channels like Instagram, Messenger, WhatsApp Business, Viber, Line, Telegram, and emails.

Are discounts available for nonprofits or students?

Yes, Crisp offers a 50% discount for nonprofits and students. You need to chat with their team to get a promo code.

Will I pay more for some features?

Yes, some additional features or higher limits (like specific paid integrations, more contacts, or exceeding agent limits on certain plans) may require extra payment as optional add-ons.

Is it possible to pay yearly?

Yes, you can switch to yearly billing in the Crisp app's Plans page after subscribing to a plan.