CuServly

Customer service AI chatbot that speaks 95 languages and knows your business.

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Description

CuServly provides businesses with an advanced AI chatbot solution engineered to comprehend specific company information and engage customers effectively. This tool facilitates the rapid creation and training of natural language processing chatbots, enabling businesses to deploy sophisticated customer support that operates in 95 different languages. It is designed to be the sole AI-powered chatbot a business might require for its customer service needs.

The platform grants users comprehensive access and control over the chatbot's knowledgebase. This knowledgebase can be constructed from a wide array of data sources, including website URLs, PDF documents, text files, and spreadsheets. By leveraging this capability, CuServly aims to significantly reduce customer support workload, offering instant query resolution and providing powerful analytics to discern customer needs and frequently asked questions. A human assistance option is also available, allowing for a seamless transition to human agents when necessary.

Key Features

Multilingual Support: Responds in 95 languages.
Custom Knowledgebase Training: Utilizes URLs, PDF, DOC, TXT, PPT, XLS, CSV files for training.
Full Knowledgebase Control: Access, add, edit, or delete data units in the chatbot's knowledgebase.
Rapid Deployment: Create and train a chatbot in approximately 2 minutes via 3 steps.
Unlimited Messages: All plans include unlimited message capacity.
Human Assistance Handover: Option for human agents to take over conversations (Professional Plan).
Analytics Dashboard: Provides insights into customer queries and most asked questions.
Chatbot Customization: Personalize appearance (colors, logo, avatar) and messaging (prompts, default answers).

Use Cases

Customer Support: Providing 24/7 automated assistance in 95 languages.
E-Commerce: Assisting with product recommendations and order inquiries.
Healthcare: Offering basic health information and symptom advice.
Finance/Banking: Answering financial queries and providing investment information.
Travel/Hospitality: Helping with bookings, room preferences, and travel information.
HR/Recruitment: Addressing HR-related questions and onboarding new employees.

Frequently Asked Questions

What languages are supported?

CuServly chatbot can understand and answer in 95 different languages.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. You will still have access to your account until the end of your billing period.

Can I control my chatbot knowledge?

Yes, CuServly allows you to control chatbot knowledge by accessing the Knowledgebase view within the CuServly Portal. You can see all data your chatbot is trained on, how many times questions have been asked, and add, edit, or delete data units.

Can I customize my chatbot?

Yes, you can customize the colors, avatar, widget color, icon, logo, chatbot messages, quick prompts (predefined messages), and the message that should be shown in case the chatbot does not have enough information to answer a question.

What data formats are supported for training?

You can upload one or multiple data files in PDF, DOC, TXT, XLS, PPT, CSV format, or add a link to your website to be scraped for training data.