Cyara
AI-Powered CX Assurance Platform
Description
Cyara provides an AI-led customer experience (CX) transformation platform focused on ensuring flawless customer interactions across various channels, including voice, digital platforms, and AI systems. It equips businesses with tools to comprehensively test and monitor their entire contact center technology stack, encompassing Interactive Voice Response (IVR) systems, chatbots, and even live voice interactions, all managed through a user-friendly, no-code interface.
The platform is designed to help organizations optimize customer journeys, reduce the operational costs associated with maintaining high-quality CX, accelerate innovation cycles, and minimize the risks linked to customer interactions. By defining specific customer journeys, Cyara directs its bots to interact with business systems, effectively simulating user experiences to identify network, application, or backend data issues from the customer's perspective, allowing for proactive problem resolution.
Key Features
- AI-Powered CX Assurance: End-to-end testing and monitoring platform for customer experience.
- Omnichannel Testing: Covers voice, digital (chat, email, SMS, web), and AI channels.
- Conversational AI Testing: Specialized testing for IVRs and chatbots.
- Voice Quality & Biometrics Testing: Ensures audio clarity and validates voice biometrics systems.
- Performance & Load Testing: Simulates real-world conditions to test system capacity and scalability.
- No-Code Interface: Allows defining and managing tests without programming knowledge.
- Cloud Contact Center Assurance: Monitors and tests cloud-based contact center platforms during migration and operation.
Use Cases
- Automated testing of IVR and voice channels.
- Chatbot and conversational AI validation and optimization.
- End-to-end omnichannel customer journey testing.
- Contact center performance, load, and stress testing.
- Voice quality monitoring and assurance in calls.
- Automated regression testing for contact center updates.
- Ensuring CX quality during cloud contact center migrations.
