DigitalGenius

AI-Powered Customer Service for Retail & Ecommerce

Contact for Pricing

Description

DigitalGenius provides an AI-driven platform focused on transforming customer experiences, particularly within the retail and ecommerce sectors. It enables businesses to resolve customer queries effectively across various communication channels including email, chat, social media, SMS, and voice. The system leverages deep integrations and is built with numerous out-of-the-box use cases tailored for retail operations.

By implementing DigitalGenius, companies can significantly automate their customer service processes, aiming to handle a substantial percentage of inquiries without direct agent involvement. This approach leads to benefits such as reduced customer wait times, decreased support backlogs, and 24/7 availability. The platform aims to enhance key metrics like Customer Satisfaction (CSAT) and Net Promoter Score (NPS), ultimately contributing to increased customer lifetime value.

Key Features

Omnichannel Query Resolution: Handle customer interactions across email, chat, social media, SMS, and voice.
Retail & Ecommerce Focus: Built with over 60 pre-configured use cases specific to the industry.
High Automation Rate: Resolve over 40% of customer queries without agent involvement.
24/7 Customer Support: Provide automated assistance around the clock.
Performance Improvement: Significantly reduce backlog and first response times.
Deep Integrations: Connects with existing systems to access relevant customer data.
AI Product Suites: Includes Care AI, Purchase AI, and Proactive AI modules.
Analytics Dashboard: Provides insights into customer service performance.
Flow Builder: Allows customization of automation workflows.