Dropchat

Create customer service chatbots with AI

Freemium

Description

Dropchat provides a platform for creating AI-powered customer service chatbots without needing coding skills. Businesses can use the tool to build custom chatbots trained on their specific product or service information, utilizing data sources such as PDF documents, YouTube videos, and web pages.

Once created, these chatbots can be embedded directly onto a company's website to interact with customers, answer inquiries based on the provided data, and improve user engagement. Dropchat also includes functionality for escalating conversations; if a query is too complex or a user requires further assistance, the chat can be directed to email or transferred to a live agent for real-time support.

Key Features

No-Code Chatbot Builder: Create chatbots easily without coding knowledge.
Multiple Data Sources: Train chatbots using PDFs, YouTube videos, and web pages.
Website Embedding: Integrate chatbots directly into your website.
Query Escalation: Option to escalate chats to email or live agents.
Customizable Plans: Offers different tiers with varying chatbot numbers and message limits.
Phone Support: Available on paid plans.
Larger Data Handling: Support for larger files and websites on paid plans.

Use Cases

Automating customer service responses
Providing 24/7 support
Answering frequently asked questions based on company data
Improving website user engagement
Guiding users to relevant information

Frequently Asked Questions

Is Dropchat free?

Dropchat offers a free plan that allows users to experience the core features of creating and deploying chatbots. Paid plans offer additional capabilities, more customizations, and higher levels of support.

What are the benefits of using chatbots?

Using a chatbot offers several key benefits: 24/7 Availability, Instant Responses, Cost Efficiency by automating common questions, Scalability to handle many interactions simultaneously, and easy Access to Information by quickly retrieving data.