EBI.AI

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Description

EBI.AI offers a powerful platform for businesses to build, launch, and manage AI-powered customer assistants. These assistants are designed to automate customer interactions, providing instant responses and support across various channels, leading to increased operational efficiency and significant cost savings. The platform allows companies to deploy their first AI assistant rapidly, often within 10 minutes, and is suitable for diverse industries and business sizes, from startups to large enterprises.

The core of EBI.AI is its AI Studio, which enables users to create and customize AI assistants with features like natural language processing, integration capabilities with existing business systems, and support for over 130 languages. The solution emphasizes security and compliance, ensuring data protection and adherence to standards like GDPR. Businesses can leverage EBI.AI to improve customer experience, manage high volumes of inquiries, and scale their support operations effectively, with options for self-service AI building or full management by EBI.AI's expert team.

Key Features

Rapid AI Assistant Launch: Build and deploy your first AI assistant in as little as 10 minutes using AI Studio.
Advanced NLP & LLM: Utilizes natural language processing and large language models (with guardrails) for sophisticated query understanding.
Multilingual Support: Communicate with customers in over 130 languages.
Seamless Integrations: Connect with popular apps like Hubspot, Zapier, Zendesk, Jira, and bespoke business systems.
Unlimited Live Chat Seats: Free live chat functionality with unlimited seats for human agent handoff.
Comprehensive Security: Features include 2FA, encryption, PII redaction, SOC 2 compliance, and GDPR compliance.
Usage-Based Pricing: Pay-as-you-grow model after a 30-day free trial, based on request volume.
AI Supervision & Services: Options for EBI.AI to manage your AI or provide AIaaS consultancy.

Use Cases

Automating customer service inquiries across multiple channels.
Personalizing customer journeys to improve sales and loyalty.
Scaling customer support operations without proportionally increasing costs.
Reducing call volumes and operational expenses for contact centers.
Providing 24/7 customer support and instant answers.
Improving CSAT/NPS scores through efficient and accurate responses.

Frequently Asked Questions

What counts as one request?

A request is based on your AI assistant completely handling the initial customer enquiry. We call these flows. Even though there are different levels of information and integration shown in these examples they all count as one request. Other chatbot companies charge per individual utterance (back and forth).