echowin

AI Voice Agent Builder to Automate Your Customer Support

Freemium

Description

Echowin offers a platform for creating intelligent AI agents designed to automate customer interactions. Businesses can build custom voice agents with unique personalities and deploy them across multiple channels, including phone lines, website chat widgets, and Discord servers. The platform emphasizes ease of use, allowing users to train their AI agents similarly to human employees by providing instructions and connecting knowledge sources like websites, documents, and FAQs.

The system is built for rapid deployment and scalability, supporting over 30 languages with real-time switching capabilities. Key functionalities include agentic AI for handling complex tasks autonomously, parallel call processing to manage high volumes 24/7, and ultra-low latency for natural conversations. Echowin also provides comprehensive analytics, such as live transcriptions, call summaries, and sentiment analysis, alongside integrations with over 7000 applications via Zapier, webhooks, and APIs to streamline workflows.

Key Features

Agentic AI: Autonomous agents with logic and reasoning for complex tasks.
Multi-Language Support: Operates in 30+ languages with real-time switching.
Multi-Platform Deployment: Deployable on phone, website chat, and Discord.
Simplified Training: Train agents using instructions and knowledge documents.
Real-time Analytics: Access live transcripts, sentiment analysis, and call summaries.
Parallel Call Handling: Manages multiple calls simultaneously without delays.
Integrations: Connects with 7000+ tools via Zapier, webhooks, and APIs.
Built-in CRM: Features automatic lead capture and contact management.
Ultra-Low Latency: Ensures rapid response times for natural conversations.
Knowledge Engine: Learns from websites, documents, and FAQs.
HD Voice Customization: Offers 25+ high-definition AI voices.

Use Cases

Automating inbound and outbound customer support calls.
Providing 24/7 customer service via phone, chat, or Discord.
Qualifying leads automatically.
Scheduling appointments and consultations.
Handling customer inquiries and FAQs across multiple languages.
Streamlining communication workflows for teams using Discord.
Reducing customer support operational costs and staff workload.

Frequently Asked Questions

Can echowin integrate with my existing business software?

Yes, echowin can connect to over 7000 tools via Zapier, webhooks, and APIs.

How secure is the echowin platform?

Echowin mentions having Enterprise-grade security and compliance.

Can echowin handle multiple calls simultaneously?

Yes, the platform features parallel call handling, allowing it to process multiple calls at the same time with no delay.

How does echowin's multilingual support work?

Echowin supports over 30 languages and allows for real-time or mid-call switching between languages.

What kind of analytics does echowin provide?

Echowin provides analytics including live transcriptions, call recordings, call summaries, sentiment analysis, call scoring, call logs, and emailed insights.