Eclipse AI

Turn Customer Feedback Into Actionable Insights

Freemium

Description

Eclipse AI offers a centralized platform designed to consolidate customer feedback from diverse channels, including surveys, third-party review sites (like Google, Facebook, Trustpilot, G2), audio/video calls, and historical data uploads via CSV or API. By bringing all feedback into one place, it provides businesses with a comprehensive 360-degree view of their customers, eliminating data silos and the need for manual consolidation.

Leveraging artificial intelligence, the platform analyzes the unified customer data to automatically generate actionable insights, identify key trends, sentiment patterns, and pinpoint specific customer pain points or opportunities for improvement. Users can explore this information through customizable dashboards tailored for surveys, reviews, and calls, or interact directly with their data using a conversational interface to ask questions and receive real-time answers. This data-driven approach enables businesses to make informed decisions to enhance customer experience, boost loyalty, and reduce churn.

Key Features

Unified Feedback Hub: Consolidate data from surveys, reviews, calls, CSVs, and API into one platform.
AI-Powered Analysis: Automatically discover key trends, sentiment, topics, and opportunities in feedback.
Actionable Insights Generation: Delivers real-time, customizable insights highlighting pain points and improvements.
Customizable Dashboards: Tailored visualizations for survey results, review analysis, and call data.
Conversational Data Interaction: Ask questions directly to your customer data for instant answers.
Audio/Video Call Processing: Provides transcripts and AI-generated summaries for calls.
Sentiment Analysis: Aggregates sentiment and tracks trends over time across feedback sources.
Integration Capabilities: Connects with sources like Google, Facebook, Trustpilot, G2, Zendesk, plus CSV import and API access.
KPI Linking: Associates customer feedback directly with key performance indicators.

Use Cases

Improve overall customer experience (CX).
Make data-driven decisions based on customer feedback.
Identify and address customer pain points.
Discover opportunities for product or service improvement.
Reduce customer churn and increase loyalty.
Save time on manual feedback analysis and reporting.
Consolidate feedback from multiple channels or locations (e.g., franchisees).
Monitor brand reputation across review sites.
Analyze customer support call effectiveness.

Frequently Asked Questions

What are my billing options?

You have the option to pay either on a monthly or on an annual basis. The annual payment is 30% less than the monthly payment option.

How can I pay?

We accept all major credit cards. All listed prices are in USD.

Do you offer custom integrations?

We can set up 1-click integrations to suit your needs. Please get in touch with your requirements.

How long does onboarding take?

There is no onboarding fee. Onboarding takes a few clicks. You’ll also be partnered with a dedicated onboarding specialist for personalized support during your first 30 days.

Can I start with the Free or Basic plan?

You start with the Professional plan free for 30 days. After the trial, you can choose to continue with a paid plan (Professional or Basic) or downgrade to the Free plan.