elastic

Automate your business with AI Chatbot.

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Description

elastic offers a comprehensive platform designed to automate business communication and enhance customer experiences. It features an AI chatbot capable of handling conversational commerce, automating support, and generating leads 24/7. This chatbot is ChatGPT Ready and supports interactions in over 20 languages, enabling businesses to connect with a global audience.

The platform facilitates omnichannel engagement, allowing deployment across more than 12 social channels including WhatsApp, Facebook, Instagram, and Google My Business, consolidating all conversations into a unified OneView Inbox. It also includes a live chat feature for balancing automation with human interaction, enabling real-time collaboration and support. elastic integrates seamlessly with existing third-party applications and CRMs for marketing, ticketing, and analytics, and offers specialized solutions for industries like e-commerce, banking, travel, and government.

Key Features

AI Chatbot: Automates conversations for commerce, support, and lead generation (ChatGPT Ready).
Live Chat: Combines automation with human agents for real-time support and sales.
Omnichannel Platform: Deploy bots across WhatsApp, Facebook, Instagram, GMB, and 10+ other channels.
WhatsApp Chatbot: Leverages WhatsApp Business API for lead generation, qualification, and nurturing.
Instagram Chatbot: Automates Instagram direct messages and comments.
Multilingual Support: Engages customers in over 20 languages.
OneView Inbox: Consolidates customer conversations from all channels into a single view.
DocuSense: Answers complex questions using document analysis.
Third-Party Integrations: Connects with CRMs, marketing, ticketing, and analytics tools.
Visual Flow Designer: Design chatbot conversational flows visually.