Fini

AI that works like your best Support Agent

Freemium

Description

Fini offers Sophie, an advanced AI support agent engineered to function like a top-performing human agent. Sophie is designed to deliver human-like support by deeply understanding customer intent, enabling it to resolve complex queries and take necessary actions directly. This AI agent operates 24/7 across channels like email and chat, providing instant responses without human intervention.

Powered by self-learning AI, Sophie continuously improves its accuracy and efficiency with every interaction, leading to reduced support costs and enhanced customer experiences. Fini emphasizes enterprise-grade security, adhering to SOC 2, GDPR, HIPAA, and ISO standards, ensuring customer data remains private and secure. The platform integrates seamlessly with existing helpdesks like Zendesk, Intercom, and Salesforce via no-code deployment, allowing businesses to automate support workflows rapidly.

Key Features

AI Agent (Sophie): Purpose-built AI to solve complex support queries and take actions.
High Resolution Rate: Aims to resolve 80% of support tickets end-to-end automatically.
24/7 Availability: Provides instant support across email and chat.
Self-Learning AI: Improves accuracy and performance with each interaction.
Agentic Actions: Capable of performing tasks like account updates and refunds.
Memory & Personalization: Remembers past interactions for tailored support.
Enterprise-Grade Security: Compliant with SOC 2, GDPR, HIPAA, and ISO standards.
No-Code Deployment: Easy integration with platforms like Zendesk, Intercom, Salesforce, Slack.
Customizable Training: Define the AI's tone, responses, and actions.
Multi-channel Support: Operates across various customer communication channels.
Multilingual Support: Capable of handling queries in multiple languages (based on pricing features).
Flows/Mini Specialised Agents: Allows creation of specialized workflows (based on pricing features).