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Gaspar AI

AI employee helpdesk for smarter support.

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Description

Gaspar AI provides an intelligent employee helpdesk solution leveraging Generative AI to streamline internal support processes. It functions as a ChatGPT-like virtual agent integrated directly into common workplace communication platforms such as Slack, Microsoft Teams, and Jira Service Management support portals. This integration allows employees to receive instant answers, resolve issues, and access automated workflows without leaving their preferred chat environment.

The platform aims to significantly reduce manual workloads for support teams by automating repetitive tasks, managing knowledge effectively, and auto-resolving a substantial portion of routine employee inquiries. By combining advanced AI capabilities with workflow automation and business insights, Gaspar AI helps organizations optimize their internal operations, accelerate processes like approvals, and offer a seamless, efficient support experience across various departments including IT, HR, and Sales.

Key Features

  • Generative AI Virtual Agent: Provides instant answers and support using a ChatGPT-like interface.
  • Workflow Automation: Streamlines repetitive processes like onboarding, offboarding, and approvals.
  • Auto-Resolution: Automatically handles routine issues such as password resets and group updates.
  • Knowledge Management Optimization: Helps create and surface relevant knowledge base content efficiently.
  • Multi-Platform Integration: Seamlessly integrates with Slack, Microsoft Teams, and Jira Service Management.
  • Automated Ticketing: Creates and manages support tickets automatically based on interactions.
  • Business Insights: Provides analytics on support operations and employee needs.
  • ROI Calculator: Helps estimate potential cost savings from implementing the tool.

Use Cases

  • Automating IT support requests
  • Streamlining HR processes and inquiries
  • Enhancing internal sales support
  • Providing instant answers to employee questions
  • Automating employee onboarding and offboarding workflows
  • Resolving common technical issues automatically
  • Managing and optimizing internal knowledge bases
  • Accelerating approval processes (e.g., time off requests)

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