Gladly

Deliver stellar customer service without compromise

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Description

Gladly offers an AI-powered customer service platform designed to prioritize customer relationships over tickets. By unifying all customer interactions from various channels like voice, email, SMS, and self-service into a single, lifelong conversation view, it provides agents with a complete context for each customer. This people-centric approach aims to eliminate duplicate tickets and reduce associated costs.

The platform leverages AI to automate interactions, assist agents by finding answers and suggesting actions, and empower customers with self-service options. This blend of AI and human support enhances agent productivity, reduces handling times, and improves resolution rates. Ultimately, Gladly focuses on delivering personalized, consistent service to build customer loyalty, drive revenue growth, and improve overall customer satisfaction scores while streamlining support operations.

Key Features

People-Centric Model: Focuses conversations around individual customers, not case numbers.
Unified Conversation View: Consolidates all interactions across channels (voice, email, SMS, etc.) into one timeline.
AI-Powered Assistance: Utilizes AI for automation, finding answers, suggesting actions, and prioritizing tasks.
Multi-Channel Support: Manages communication seamlessly across various customer contact points.
Agent Productivity Tools: Enhances efficiency with streamlined workflows and readily available customer context.
Customer Self-Service Options: Empowers customers to resolve inquiries independently through AI-led options.
Revenue Growth Focus: Aims to turn personalized service and loyalty into increased revenue.
Cost Reduction: Streamlines operations and reduces redundant tasks to save time and money.