Gleap

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Description

Gleap provides a comprehensive suite of tools designed to enhance customer interactions and product development. It leverages artificial intelligence through its Kai chatbot, powered by GPT-4o, to automate customer support responses, and an AI copilot assists human agents in real-time. The platform integrates various communication channels into a single shared inbox for seamless omnichannel support.

Beyond support, Gleap includes marketing automation features like targeted campaigns, product tours, and user checklists to boost engagement and sales. It also facilitates customer feedback collection through in-app bug reporting, surveys, public product roadmaps, and knowledge base creation, helping businesses understand user needs and improve their offerings.

Key Features

Kai AI Chatbot: GPT-4o powered bot for automated customer support.
AI Copilot: Assists human support agents with AI-powered suggestions and summaries.
Multichannel Support: Consolidates customer interactions from various channels into one shared inbox.
Marketing Automation: Tools for targeted user engagement including checklists, product tours, and news updates.
In-app Bug Reporting: Allows users to visually report bugs directly within the app.
Customer Feedback Suite: Includes surveys, public product roadmaps, and knowledge base creation.
Live Chat: Enables real-time personal support interactions.
Custom Chatbots: Build bots for specific sales, marketing, or support tasks.

Use Cases

Automating customer support responses with AI
Enhancing support agent productivity
Managing customer communication across multiple channels
Engaging users with targeted marketing campaigns
Onboarding new users effectively
Collecting and managing user feedback
Streamlining bug reporting processes
Building and managing a public knowledge base

Frequently Asked Questions

How is the price calculated?

The price is calculated based on the base subscription fee, plus any applicable charges for add-ons, AI token usage (~$0.02 per AI response), and additional outbound messages ($2 per 1000 emails sent).

Is there a limit on monthly active users (MAUs)?

The Team plan has a fair use limit of 50,000 MAUs. For higher usage, custom Enterprise plans are available. Contact sales when approaching the limit; service remains uninterrupted during the transition.

Can we pay by invoice?

Yes, payment by invoice is available for yearly subscriptions where the invoice amount is over $1000.

Are there discounts for startups?

Yes, Gleap offers a startup program providing eligible startups with a 50% discount on their first year.