Hamming AI

Launch trustworthy AI voice agents in weeks

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Description

Hamming AI offers a comprehensive platform focused on enhancing the reliability and trustworthiness of AI voice agents throughout their lifecycle, from development to production. It addresses the challenges associated with voice agent quality, where minor changes can significantly impact performance, by providing robust tools for testing and analysis.

The platform facilitates automated testing by simulating thousands of diverse user interactions, including various accents and background noises, to identify bugs and performance gaps efficiently. It also includes features for managing and versioning prompts, especially beneficial for businesses catering to multiple clients with specific needs. Furthermore, Hamming AI provides production call analytics, utilizing LLM judges to score interactions, flag issues, and enable teams to convert real-world calls into test cases, ensuring continuous improvement and agent reliability.

Key Features

Automated AI Voice Agent Testing: Simulate thousands of concurrent calls with diverse voice characters (accents, noise) to find bugs efficiently.
Production Call Analytics: Actively track, score, and flag production calls using LLM judges, converting calls into test cases.
Prompt Management: Store, manage, version, and sync prompts, particularly for different B2B customer requirements.
Prompt Playground: Test LLM outputs on datasets, judge output quality with LLMs, and compare different models/settings.
Voice Scenarios: Create diverse testing scenarios with varying accents, background noise, and user behaviors.
Voice Experiment Tracking: Track hypotheses, results, and metrics (accuracy, latency, completion) for voice agent experiments.
Score Override: Manually adjust AI conversation scores to refine the AI judge's evaluation criteria.
Team Collaboration: Share datasets, test results, and traces to facilitate team-based improvement.
Multi-Language Support: Test voice agents in multiple languages including English, French, German, Hindi, Spanish, and Italian.

Use Cases

Automated testing for AI drive-through order accuracy (allergies, complex orders, noise).
Ensuring reliability for AI appointment scheduling agents (calendar conflicts, cancellations).
Validating AI customer support agent performance (issue resolution, escalations, compliance).
Testing AI phone follow-up agents in healthcare for accuracy and compliance (HIPAA).
Developing reliable AI personal assistants for task management (travel booking, scheduling).
Evaluating AI coaching and tutoring agents for effectiveness and adaptability.
Load testing AI agents for high-traffic campaigns (e.g., AI employees for businesses).
Ensuring compliance for AI mortgage agents.
Improving candidate screening quality for AI recruiters.