Helper

World-class support can be effortless.

Usage Based

Description

Helper is an advanced AI system designed to revolutionize customer support operations. It empowers businesses to deliver exceptional support by leveraging artificial intelligence to provide instant and accurate answers to customer queries. By ingesting existing help documentation and support expertise into its knowledge bank, Helper makes information readily available 24/7, significantly reducing response times and improving customer satisfaction.

This tool goes beyond simple Q&A by offering AI-generated drafts for replies, helping support agents overcome writer's block and ensure consistency in communication. With integrated tools for common actions like processing refunds or resetting passwords, and customizable prompt configurations, Helper ensures that every support interaction is productive and tailored to the business's specific needs and tone of voice, ultimately aiming to make world-class support effortless and efficient.

Key Features

Knowledge Bank: Turns support expertise and ingested help docs into instant, 24/7 answers.
AI-Generated Drafts: Provides AI-written reply drafts to overcome writer's block and ensure consistency.
Integrated Tools: Automates common support actions like processing refunds, resending receipts, and resetting passwords directly within the support flow.
Prompt Configuration: Allows setting rules and guidelines for AI responses to fit specific business needs and brand tone.
Shared Inbox: Centralizes all customer communications for team collaboration.
In-app Live Chat: Enables real-time conversations with customers for immediate support.
Human Handoff: Facilitates seamless transfer of conversations from AI to human agents when complex issues arise.
Auto-Assign: Automatically allocates support tickets to the appropriate agents or teams.
Help Docs Ingestion: Populates the knowledge bank by processing existing documentation.
Multiple Team Inboxes: Supports different departments or teams with their own dedicated inboxes.

Use Cases

Automating responses to frequently asked customer questions using a knowledge bank.
Drafting consistent, friendly, and accurate replies for support agents.
Providing 24/7 customer support availability through AI-powered instant answers.
Streamlining common support tasks like processing refunds or sending password resets.
Customizing AI communication style and adherence to specific operational rules.
Managing high volumes of support requests efficiently.
Improving support agent productivity by reducing repetitive tasks.

Frequently Asked Questions

What is Helper's refund policy?

Helper allows for full refunds within 30 days of purchase. After 30 days, store credit or partial refunds may be offered on a case-by-case basis. For digital products, refunds are available within 14 days if the product hasn't been downloaded or accessed.

How is Helper priced?

Helper offers simple, transparent, usage-based pricing at 20¢ per resolution. This includes access to all core features and unlimited usage of features like AI drafts, multiple team inboxes, help docs ingestion, knowledge bank, and tool usage.