HiJiffy

AI-Powered Guest Communication Platform for Hotels

Paid

Description

HiJiffy is a specialized AI conversational platform designed for the hospitality industry. It focuses on enhancing guest communication and automating interactions throughout the guest journey. The platform utilizes AI, including generative capabilities, to handle a significant portion of common guest queries 24/7, freeing up hotel staff time.

Beyond basic FAQ automation, HiJiffy offers an AI Booking Assistant that integrates with booking engines to facilitate direct bookings through web chat and social media channels. For a more comprehensive solution, its AI Digital Concierge feature automates various touchpoints from pre-arrival to post-departure, including check-in processes, upsell campaigns, satisfaction surveys, and review requests, primarily utilizing channels like WhatsApp and SMS. The system centralizes communications from various sources like websites, social media, messaging apps, WhatsApp, SMS, and email into a unified omnichannel inbox for efficient management.

Key Features

AI Booking Assistant: Automates FAQs, integrates with booking engines, provides generative AI chat support in up to 132 languages.
AI Digital Concierge: Manages the full guest journey with automated campaigns (check-in, upsell, surveys, reviews) via WhatsApp/SMS.
Omnichannel Inbox: Consolidates guest communication from Website Chat, Social Media, Messaging Apps, WhatsApp, SMS, and Email.
Integrations: Connects with Booking Engines, Property Management Systems (PMS), and Customer Relationship Management (CRM) tools.
Advanced Reporting & Analytics: Provides dashboards, CSAT scores, and AI-driven insights into conversations.
Customization: Allows personalized webchat widgets, custom tone of voice, and tailored messaging campaigns.
Multi-language Support: Offers support for up to 132 languages in higher tiers.
Automated Campaigns: Facilitates pre-arrival, check-in, check-out, feedback, and custom campaigns via multiple channels.

Use Cases

Automating responses to frequently asked guest questions 24/7.
Assisting guests with direct bookings via website and social media.
Managing guest communication across all digital channels in one unified inbox.
Digitalizing the guest journey from pre-arrival to post-departure.
Running automated upsell, cross-sell, and guest feedback campaigns via WhatsApp or SMS.
Managing and assigning in-stay guest requests and maintenance tickets.
Improving direct booking rates and reducing reliance on OTAs.