Impel

AI-Powered Customer Lifecycle Management for Automotive Retail

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Description

Impel provides a comprehensive AI-powered Customer Lifecycle Management platform specifically designed for the automotive retail sector. Its purpose-built technology aims to deliver personalized engagement at every stage of the customer journey, from initial online interaction to sales and after-sales service. The platform integrates various AI solutions to enhance operational efficiency and customer experiences across different departments within a dealership or auto retail business.

Leveraging state-of-the-art generative AI, proprietary models, and industry-specific data, Impel focuses on improving outcomes like appointment setting, sales conversion, and service retention. It offers deep integrations with existing automotive systems such as CRMs and DMS platforms, ensuring seamless workflow adoption. The platform emphasizes enterprise-grade security and compliance with data protection regulations, providing tools for communication, merchandising, and imaging to help auto retailers grow their business and build customer loyalty.

Key Features

Sales AI Copilot: AI assistance to help sales and BDC teams convert more leads.
Service AI: Automated outreach and personalized communications for service departments.
Chat AI: 24/7 human-like conversational AI support for digital showrooms.
Marketing AI: Data intelligence and activation for customer loyalty.
VINtelligent AI: AI-powered communication tool.
360° WalkArounds®: Interactive digital vehicle experiences.
AI Image Enhancement: Transforms static vehicle images into high-quality digital experiences.
Image Cloning: Creates consistent vehicle imagery.
Damage Tagging: Uses computer vision AI to identify and tag vehicle damage.
Verticalized AI Platform: Purpose-built for automotive retail using proprietary models and industry data.
Automotive Optimization Layer: Customizable guardrails to drive business outcomes and ensure compliance.
Deep Integrations: Connects seamlessly with CRMs, DMS, website, and inventory providers.
Enterprise-Grade Security: GDPR, TCPA, and CCPA compliant with security safeguards.