Inbenta

AI that works. A long-term partner you can trust.

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Description

Inbenta offers a comprehensive AI platform designed to help businesses unify knowledge, distribute information accurately, and streamline operations for both customers and employees. Leveraging its Composite AI, trained on billions of interactions over two decades, the platform aims to enhance user experiences across various channels and industries. It focuses on extracting business insights to reduce costs, improve satisfaction rates, and identify growth opportunities.

The platform integrates various components, including AI Agents (Customer, Employee, SmartOps) and specific products like Knowledge, Chat, Search, Assist, and Learn. These tools work together to provide solutions for unified user experiences, intelligent knowledge management, and enterprise workflow automation. Inbenta emphasizes its ability to break down data silos, simplify complex operations through intelligent automation, and deliver engaging omnichannel experiences, ultimately driving user satisfaction and business value.

Key Features

AI Agents: Customer, Employee, and SmartOps Agents for targeted automation.
Knowledge: AI-enabled knowledge base for centralized information management.
Chat: Automated conversational AI with high accuracy.
Search: Predictive, intent-based search experience for self-service.
Assist: Tools to empower human agents with digital workflows and real-time support.
Learn: Guided tutorials and videos for autonomous user learning.
Composite AI: Blends Conversational AI and Generative AI for dynamic interactions.
AppHub Integrations: Connects with major AI models, data systems, CRMs, and enterprise tools.
Omnichannel Capabilities: Supports voice, video, and live translation for unified experiences.
Advanced Analytics: Delivers insights for cost reduction, satisfaction improvement, and growth.