Insight7

Analyze Calls & Interviews. Instantly.

Freemium

Description

Insight7 is an AI-powered platform designed to streamline the analysis of qualitative data from conversations such as customer calls, user interviews, and meetings. It automatically transcribes audio and video files in over 60 languages and allows users to upload text data as well. The tool eliminates the need for manual sifting through hours of recordings by instantly extracting key themes, patterns, pain points, and notable quotes across single or multiple files.

Beyond insight extraction, Insight7 facilitates performance evaluation through customizable scorecards for assessing quality, compliance, and effectiveness. It helps identify sales and improvement opportunities using keywords and specific questions. The platform also offers robust visualization capabilities, generating reports, journey maps, mind maps, and various charts to effectively communicate findings. Security is prioritized with features like PII/PHI redaction, enterprise-grade encryption, and compliance with SOC 2 Type II, HIPAA, and GDPR standards.

Key Features

Automated Transcription: Bulk upload audio/video/text and convert to text instantly in 60+ languages.
Insight Extraction: Automatically find patterns, pain points, behaviors, themes, and key quotes.
Performance Evaluation: Create scorecards to assess quality, compliance, and effectiveness.
Data Visualization: Generate reports, journey maps, mind maps, and charts.
Multi-File Analysis: Analyze multiple conversations together using an Analysis Grid.
Secure Processing: Enterprise-grade security with PII redaction, HIPAA, SOC 2 Type II, GDPR compliance.
Call Import Automation: Pull in and transcribe calls at scale.
Custom Templates: Utilize or create templates to guide analysis.

Use Cases

Accelerating qualitative research analysis
Improving customer experience insights
Evaluating customer service quality assurance (QA)
Analyzing sales performance and identifying opportunities
Ensuring regulatory compliance in conversations
Streamlining operations workflows
Understanding people & culture insights from employee feedback

Frequently Asked Questions

What does Insight7 do?

Insight7 transcribes and analyzes qualitative data, identifying key themes and emotional tones to deliver actionable insights. Upload your data, and receive summaries, visualizations, dashboards to make quality decisions. Note: It does not handle quantitative data.

What file types can I upload for analysis?

Insight7 analyzes text documents (.pdf, .txt, .csv, .doc), audio files (.mp3, .wav, .m4a), and videos (.mp4, .mov, .avi). It’s great for interviews, team experiences, and feedback from spreadsheets.

How secure is my data with Insight7?

Your data is secure. Insight7 adheres to industry-standard security measures such as GDPR and SOC2 compliance and uses AWS for secure data storage.

Does Insight7 integrate with other tools or platforms?

Yes, Insight7 integrates with various tools like Google Drive, Youtube, OneDrive, SharePoint, Gong, and more.

Does Insight7 support multiple languages?

Yes, Insight7 transcribes and analyzes in over 60 languages.