IrisAgent

Automate Customer Support with Human-Like AI Agents

Freemium

Description

IrisAgent is an AI-powered platform designed to transform customer support operations by automating repetitive tasks and providing intelligent insights. It leverages models fine-tuned on specific company data, including knowledge base articles and past tickets, to deliver accurate, human-like responses through its IrisGPT Agent Assist and Chatbot features. This enables businesses to offer instant answers to customer queries via chat and email, significantly reducing response times.

Beyond answering questions, IrisAgent automates critical support workflows such as ticket tagging, triaging, and routing, freeing up support agents to focus on more complex issues. The platform includes AI-driven sentiment analysis to monitor customer satisfaction in real-time and proactively identify potential escalations using customer health and revenue signals. It also features AutoKB for automatic knowledge base generation to address identified gaps. IrisAgent integrates seamlessly with popular CRM and support tools like Zendesk, Salesforce, Intercom, and Jira, ensuring data flows smoothly across systems and improving overall operational efficiency.

Key Features

IrisGPT Chatbot & Agent Assist: Provides instant, AI-generated answers for customers and support agents.
Automated Ticket Tagging, Triaging, and Routing: Discovers custom tags and automatically processes incoming tickets.
AI Sentiment Analysis: Monitors customer sentiment in real-time and provides alerts.
Proactive Customer Support & Escalation Prediction: Uses health, sentiment, and revenue signals to predict issues.
AutoKB - Automatic Knowledge Generation: Detects knowledge gaps and facilitates article creation.
Customer Health Monitoring: Tracks customer health signals to predict churn.
Workflow Automation: Executes actions on behalf of customers by connecting to backend systems.
Broad Integration Support: Connects with Zendesk, Salesforce, Intercom, Freshworks, Jira, Zoho, and more.

Use Cases

Automating ticket and chat resolution with AI.
Providing instant AI-powered answers to customer queries.
Assisting support agents with AI suggestions and summaries.
Automating manual support tasks like ticket tagging and routing.
Analyzing customer sentiment for proactive engagement.
Predicting and preventing customer escalations and churn.
Identifying and filling gaps in the knowledge base automatically.
Improving support team efficiency and productivity.
Enhancing customer support operations in SaaS, FinTech, E-commerce, Retail, Healthcare, and Gaming.