Jochem

Instant answers to your company questions—powered by smart expert matching.

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Description

Jochem is an AI-powered enterprise assistant that provides instant answers to questions about company knowledge through channels like Slack, chat, email, and voice. When an answer is not found in the knowledge base, it smartly matches the query to the most relevant in-house expert, capturing new information and updating the knowledge base after approval.

Designed for both customer and internal support, Jochem offers seamless integration with your existing systems, maintains enterprise-grade security (ISO 27001, GDPR compliant), and drives continuous learning to improve organizational knowledge and reduce repetitive queries.

Key Features

Instant Answers: Provides immediate responses from company knowledge.
Expert Matching: Routes unanswered queries to the relevant internal expert.
Continuous Learning: Captures and updates new knowledge after approval.
Seamless Integrations: Supports chat, mail, voice, Slack, and enterprise CX tools.
Enterprise-Grade Security: ISO 27001 certified and GDPR compliant.
Smart Knowledge Management: Prevents repetitive questions and allows easy updates.
Control & Transparency: Knowledge base only updated after review, avoiding black box models.

Use Cases

Answering customer support questions across channels
Resolving internal employee queries
Reducing average handling time (AHT) in support operations
Improving employee net promoter score (E[NPS])
Enhancing or supplementing existing AI assistants
Internal knowledge management
Automated expert routing for complex enterprise questions

Frequently Asked Questions

How do I implement Jochem within my organization?

Jochem can be integrated with existing chat, mail, voice, and CX tools, allowing deployment within your team's current workflows.

Which systems does Jochem integrate with?

Jochem supports integration with platforms such as Slack, chat, mail, voice, and various customer experience (CX) tools.

Is my internal information safe at Jochem?

Jochem is ISO 27001 certified and fully GDPR compliant, ensuring enterprise-grade security for all internal information.

What if Jochem doesn’t know the answer?

If an answer cannot be found in the knowledge base, Jochem matches the question to a relevant internal expert, captures the new knowledge, and feeds it back to the knowledge base.

Is Jochem similar to ChatGPT?

While Jochem uses AI for question answering, it also smartly routes unanswerable questions to in-house experts and updates the knowledge base based on their input, offering more than a standard language model.