Johnni AI

Your Perfect AI Receptionist, Never Miss A Call Again.

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Description

Johnni AI offers cutting-edge AI voice agents that redefine customer engagement for small and medium-sized businesses. These specialized voice agents are designed to automate calls, manage bookings, and handle appointments seamlessly, providing customers with an exceptional experience 24/7. This allows businesses to save on wages and increase productivity by ensuring no calls are missed and customer service is consistently available.

The service emphasizes human-like interactions and prides itself on competitive pricing and local Australian support. Johnni AI provides tailored solutions that can integrate with various CRMs, telephony systems, automation platforms, and POS systems through API connections. Key offerings include call transcripts, recordings, and smart follow-ups via voice, SMS, and email, helping businesses enhance overall customer experience, boost profits, and focus on growth while the AI manages customer interactions.

Key Features

Human-Like Interaction: Responds to inquiries and manages calls like a real person, with emotional triggers for human transfer and anti-interruption technology.
Full Transcripts and Summaries: Provides comprehensive summaries and complete transcripts of all calls for easy follow-up and record-keeping.
Instant Appointment Booking: Seamlessly schedules meetings and appointments directly into your integrated calendar.
Call Recordings: Safely records and stores all calls, accessible via a dashboard for quality assurance and review.
24/7 Instant Answering: Guarantees quick responses at any time of day, ensuring no important calls are missed, even after hours.
Smart Follow-ups: Capable of scheduling follow-up calls or meetings, and can also conduct follow-ups via SMS and email.
Customizable Voice and Workflows: Offers a range of voices and allows for tailored scripts and workflows to capture specific data and follow business processes.
Broad Integration Capability: Connects with existing CRMs, telephony, automation platforms, POS systems, and other software via API.
Compliance Certified: Technology is SOC 2 Type 1&2, HIPAA, and GDPR compliant, meeting top industry standards for data security.

Use Cases

Tradies: Automates call answering, job booking, and information capture 24/7, with calendar integration, call transcripts, and recordings.
Ecommerce Sites: Provides 24/7 AI phone support for customer inquiries, order tracking, assistance with abandoned carts, and product information.
Real Estate Agents: Manages appointments, handles client inquiries, books listing presentations, qualifies leads, and sends automated text & schedules appointments.
Lead Qualification: Captures new enquiries, qualifies them based on predefined criteria, and books appointments with qualified leads.
After-Hours Call Handling: Professionally answers calls, books jobs, and captures necessary information outside of standard business hours.
Inbound and Outbound Call Management: Handles both incoming customer calls and can make outbound calls for purposes like lead reactivation or follow-ups based on set workflows.
Reactivation of Old Leads: Contacts and re-engages dormant leads from a database, particularly useful for businesses like real estate.

Frequently Asked Questions

What is Johnni AI?

Johnni AI serves as your virtual receptionist, managing your business calls with a human touch, scheduling appointments, summarizing discussions, and much more. By seamlessly handling your calls, it ensures you never miss a valuable opportunity.

Is Johnni AI available 24/7?

Yes, Johnni AI is available 24/7, 365 days a year, without needing sick days or time off. It continuously works to ensure your business is always ready to take calls, even after hours, so you never miss an opportunity.

How does Johnni AI book appointments?

Johnni AI can schedule appointments directly into your calendar, ensuring your schedule remains current and that you never miss a potential opportunity or booking.

Can I use my existing business number with Johnni AI?

Yes, Johnni AI can integrate with an existing phone number. You typically just need to set up call forwarding from your current number to the service.

Can Johnni AI handle SMS and email in addition to voice calls?

Yes, Johnni AI can handle SMS and email communications as well as voice, depending on your specific needs. Custom workflows are created to ensure it all works perfectly for your business requirements.