klink.cloud

AI-Powered Platform for Unified Customer Conversations

Freemium

Description

klink.cloud offers an AI-powered solution for businesses seeking to streamline their customer interactions. It centralizes communications from diverse channels, including phone calls, social media platforms (like WhatsApp, Facebook, Instagram, Telegram), SMS, email, and live chat, into a Unified Inbox. This consolidation allows support teams to manage all conversations efficiently from one place.

The platform utilizes smart automation to enhance workflows. It automatically routes customer conversations to the appropriate agent or team based on predefined criteria such as keywords, customer type, or language. Key functionalities include case management for tracking customer interactions, real-time analytics dashboards for performance monitoring, virtual phone number acquisition, and robust telephony features. klink.cloud integrates with existing business applications, aiming to boost productivity, improve customer satisfaction, and strengthen customer relationships.

Key Features

Unified Inbox: Manage conversations from calls, WhatsApp, Facebook, Telegram, email, and live chat in one dashboard.
AI-Powered Automation & Routing: Automatically assign conversations based on keywords, customer profiles, language, and other rules.
Omnichannel Contact Center: Supports both voice and non-voice customer interactions.
Case Management: Track customer interactions across channels with details like response time, SLA, sentiment, and CSAT.
Real-time Analytics & Reports: Monitor customer interactions, agent performance, and operational metrics via dashboards.
Virtual Phone Numbers & Telephony: Obtain numbers globally or connect existing SIP trunks (BYOC), with features like IVR, call recording, queuing, and monitoring.
Conversational AI: Deploy Virtual Assistants and Transactional Chatbots to automate interactions and reduce workload.
Integrations: Connects with CRM (Salesforce, Hubspot), Ecommerce (Shopify, Shopee, Lazada), and other business apps via API.

Use Cases

Centralizing customer support communications from multiple channels.
Automating conversation routing and agent assignment.
Improving customer service response times and resolution rates.
Managing inbound and outbound call center operations.
Tracking agent performance and operational efficiency.
Providing unified customer experiences for in-house support teams.
Streamlining communication workflows for BPOs and outsourcing partners.
Implementing chatbots for transactional processes and assistance.
Scaling customer engagement operations effectively.

Frequently Asked Questions

What is included in the Free Plan?

The Free Plan provides access to core functionalities of the klink.cloud omnichannel platform with no time limit, suitable for individuals looking for basic features like an outbound dialer and live chat.

What happens if I exceed the limits of the Free Plan?

If you reach the feature limits on the Free Plan, you can upgrade to the Starter or Growth Plan to access enhanced features and increased limits.

How does billing work?

Billing is automated and charged directly to your linked Debit/Credit Card through the Stripe Payment Gateway.

Can I customize features and receive tailored onboarding?

Yes, the Enterprise Plan offers tailored features and specialized onboarding. You should contact the sales team for details.