Layerup

Human-like Voice AI for Financial Institutions

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Description

Layerup offers specialized conversational AI agents designed specifically for the financial services industry. These AI agents provide round-the-clock support and personalized account assistance, aiming to reduce delinquencies and enhance collections through natural, human-like voice interactions across multiple channels including phone, text, email, and chat. The platform focuses on automating call center operations, providing real-time agent assistance, and ensuring comprehensive call monitoring to improve efficiency.

Layerup emphasizes industry-leading compliance, adhering to regulations like FDCPA, TCPA, and others, backed by a rigorous QA framework. They offer dedicated implementation led by forward-deployed engineers who tailor the AI agents to specific business needs and Standard Operating Procedures (SOPs). The service includes detailed analytics, robust security features like role-based permissions, and integrates with existing company systems to streamline workflows for collections, customer service, and loan application support.

Key Features

Human-like Voice AI: Delivers conversations with emotion and empathy, supports 30+ languages and 50+ accents.
Multichannel Communication: Engages via phone, text (SMS, RCS, WhatsApp), email, and chatbots.
Specialized Financial AI Agents: Tailored agents for collections, customer service, and loan/mortgage support.
Compliance & QA Focused: Built-in checks for FDCPA, TCPA, UDAAP, TILA, CFPB, etc., with rigorous QA.
Dedicated Implementation: Forward-deployed engineers handle deployment and integration based on client SOPs.
Advanced Analytics: Provides detailed reports on AI agent operations and compliance activities.
CRM/ERP Integration: Connects with existing systems for seamless workflow.
Security & Privacy: Features role-based permissions, activity reports, and adheres to privacy best practices.
24/7 Availability: Offers continuous support and operational capability.
Scalability: Unlimited scalability during peak periods.

Use Cases

Automating inbound and outbound call center operations for financial institutions.
Improving debt collection rates with intelligent reminders and personalized interactions.
Providing 24/7 customer service and account assistance.
Guiding applicants through loan and mortgage processes.
Ensuring regulatory compliance across all customer interactions.
Streamlining communication workflows via multiple channels.
Deploying custom AI agents based on specific business processes (SOPs).