Level AI

AI that empowers service and business teams to deliver exceptional customer experience

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Description

Level AI offers a comprehensive platform utilizing advanced generative AI and semantic intelligence technologies. It's designed to significantly improve customer experience, boost operational efficiency, and transform contact centers into sources of competitive advantage and business intelligence.

The platform automates various contact center workflows, such as quality assurance (QA), call disposition, and provides real-time assistance to agents. By analyzing 100% of customer interactions across channels like calls, chat, and email, Level AI uncovers insights, trends, and sentiment, enabling businesses to proactively address issues and enhance customer satisfaction. It also offers tools for personalized agent coaching and detailed analytics reports.

Key Features

100% Auto-QA: Automatically scores every conversation based on custom standards with high accuracy.
Voice of the Customer (VoC): Delivers actionable customer insights and automatic iCSAT scores in real-time.
Coaching: Provides AI-generated personalized coaching plans and evidence-based feedback for agents.
Contact Center and Business Analytics: Generates automated, comprehensive custom reports for data-driven decisions.
Real-Time Agent Assist: Empowers agents with AI-powered guidance, information, and next best actions during interactions.
Agent GPT: Offers an omniscient AI knowledge base for customer service teams, surfacing accurate information quickly.
iCSAT: Calculates unbiased, actionable customer satisfaction scores based on sentiment, resolution, and effort.
Secure Generative AI Platform: Enterprise-ready AI built with security and customization in mind.

Use Cases

Improving Sales Performance
Ensuring Regulatory Compliance Monitoring
Enhancing BPO Quality Management
Innovating Financial Services CX
Improving Healthcare Patient Experiences
Creating Memorable Retail Shopping Experiences
Optimizing Insurance Customer Interactions
Accelerating Collections Debt Recovery
Streamlining Contact Center Operations
Boosting Agent Performance and Satisfaction
Generating Deep CX Insights and Identifying Trends

Frequently Asked Questions

What is customer intelligence?

Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.

How can customer intelligence benefit my business?

It helps personalize customer experiences, identify customer trends and market shifts, improve product development based on audience resonance, and boost customer satisfaction by proactively addressing concerns.

What is conversational intelligence?

Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels like phone calls, live chats, emails, and social media messages.

What is service automation?

Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents, such as real-time AI assistance, post-call disposition, scoring agent performance, and automated identification of customer pain points.