ListenUp!

Customer feedback analysis done for you in seconds

Free Trial

Description

ListenUp! assists product teams by automating the time-consuming process of qualitative data analysis. It centralizes user feedback from various sources, including user interviews, support tickets, CRM entries, and messages. The platform employs an AI engine to automatically extract, classify by type, feature, and priority, and group insights, identifying patterns across the data.

Beyond analysis, ListenUp! facilitates the collection of feedback through features like a bot-less meeting recorder for user interviews, complete with accurate transcription in over 10 languages and AI-generated summaries. Users can interact with their aggregated insights through a chat interface to validate hypotheses or quickly find information. It integrates into existing workflows, allowing insights and video clips to be embedded directly into product requirement documents or shared easily via platforms like Slack, helping teams build products that resonate with users.

Key Features

AI Insight Engine: Automatically extracts, classifies, and groups insights by type, feature, and priority.
Pattern Identification: AI identifies trends and patterns across collected feedback.
Bot-less Meeting Recorder: Records user interviews and meetings without intrusive bots.
Multilingual Transcription: Provides accurate transcripts for recordings in over 10 languages.
AI Summaries: Generates key point summaries from user interviews.
Insight Chat: Allows querying aggregated insights via a chat interface to validate hypotheses.
Automated Feedback Import: Centralizes feedback automatically via integrations (e.g., support tickets, CRM, Slack).
Workflow Integration: Embed insights and video clips into PRDs and share via Slack or other platforms.

Use Cases

Centralizing customer feedback from multiple sources.
Analyzing user interview recordings and transcripts.
Extracting and classifying qualitative data automatically.
Identifying patterns and trends in user feedback.
Validating product hypotheses with qualitative data.
Sharing actionable user insights with stakeholders and teams.
Improving the efficiency of the product discovery process.
Streamlining user research analysis.

Frequently Asked Questions

What is ListenUp! used for?

ListenUp! is used by product teams to gain deeper insights into their users by centralizing, analyzing, and scaling the collection and use of qualitative data like user interviews and feedback, helping them make better product decisions faster.

What are credits?

Credits are used for processing feedback in ListenUp!. Text feedback uses 4 credits (up to 500 words), and video feedback uses 6 credits per minute. Plans come with a certain number of credits based on expected feedback volume.

Is there a free trial?

Yes, there is a 14-day free trial that includes premium features from the Pro plan, limited to 300 credits.

How many team members can I invite to my account?

You can invite unlimited team members to your ListenUp! account for the same price, as pricing is based on feedback volume (credits) rather than user seats.