Lynx

Unified platform for contactless check-in, smart locks, and hospitality automation

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Description

Lynx is an advanced property automation solution designed for the hospitality industry, empowering operators to deliver seamless, contactless guest experiences. The platform integrates directly with leading property management systems and supports a wide array of smart devices, including locks, thermostats, TVs, sensors, and more.

By centralizing control of property access, guest communication, device management, and operational workflows, Lynx helps businesses boost revenue, increase efficiency, and elevate guest satisfaction. Its scalable architecture and white-label options make it suitable for both single properties and large multi-location operations.

Key Features

Contactless Check-In/Out: Enables early check-in, late check-out, offline key management, and seamless digital mobile keys
2-Way PMS Integration: Syncs with all major property management systems to automate operations and update access codes in real time
Smart Device Integration: Supports more than 400 IoT devices including smart locks, thermostats, sensors, TVs, and WiFi access points
Workflow Automation: Automates device rules, energy management, and guest communications to optimize operations and cost savings
Upsell Services: Monetizes guest services with customizable smart early/late check-in and checkout upsells, auto approval/denial options, and service listing
Branded Guest Portal: Customizable web-based guest app with white-label branding, requiring no downloads
Guest Communication: Facilitates two-way messaging, pre-built templates, canned responses, and guidebooks for easy guest interaction
Smart Property Analytics: Provides real-time alerts, actionable insights, and reporting across devices and properties
Security Features: Automated credential wipe on TV check-out and robust visibility into guest, owner, and staff access
Device Onboarding and Support: Assists with hardware setup, warranty management, and provides onboarding specialists and training

Use Cases

Automating check-in and check-out processes for hotels and vacation rentals
Centralizing smart device management across multiple properties
Upselling early check-in, late check-out, and guest services digitally
Reducing operating costs through workflow and energy management automation
Enhancing guest communication and experience without requiring app downloads
Improving property security and access tracking
Integrating various PMS and IoT devices for streamlined operations
Providing branded guest portals for consistent communication and service

Frequently Asked Questions

What types of smart devices does Lynx support?

Lynx supports over 400 IoT devices including smart locks, thermostats, cameras, sensors, intercoms, garage doors, WiFi access points, lights, switches, and outlets.

Does Lynx integrate with all property management systems?

Lynx offers seamless 2-way integration with leading PMS platforms such as Track, Streamline, Cloudbeds, Mews, Guesty, and others.

Can I use my existing smart devices with Lynx?

Yes, Lynx allows users to upgrade technology without changing existing devices and supports onboarding both new and previously installed hardware.

Is a mobile app download required for guests?

No, guests do not need to download an app. Lynx provides a web-based, branded guest portal for access and communication.

What kind of support and onboarding does Lynx provide?

Lynx assigns onboarding specialists and customer success managers to assist clients with installation, training, setup, and troubleshooting.