Maisie

The conversational eCommerce chatbot with superhero skills

Free Trial

Description

Maisie is an AI-powered conversational chatbot specifically designed for eCommerce businesses. It functions as a 24/7 sales and support assistant, automatically handling customer queries to reduce the workload on service teams by providing instant answers and support.

The platform helps businesses engage customers throughout their journey, building profitable relationships by meeting their needs in real-time. Maisie offers personalized product recommendations, AI-powered answers to pre-sales questions, and tools to grow email and SMS subscriber lists, all aimed at improving conversion rates and average order values.

Key Features

AI-Powered Query Handling: Automatically answers customer queries 24/7 using AI, with select plans featuring ChatGPT and an AI knowledge base.
Personalized Product Recommendations: Guides shoppers to the right products using conversational product recommendation quizzes.
Live Chat Handover: Enables seamless transfer of conversations from the chatbot to human support agents for complex issues.
Email & SMS List Building: Captures leads and grows subscriber lists with contextual opt-ins such as Price Drop Notifications and Cart Saver bots.
Real-Time Order Status Updates: Allows customers to instantly check their order status and access tracking information via chat.
Advanced Chatbot Customization: Offers 18+ conversational templates, plus options to customize content, design, images, conversational flows, triggers (e.g., exit intent, cart value), and audience segmentation.
Key Platform Integrations: Works with popular eCommerce platforms like Shopify and BigCommerce, and marketing automation tools such as Klaviyo.
Contextual Offers & Discounts: Improves conversion rates by delivering targeted discounts and special offers based on shopping cart value or buying journey stage.

Use Cases

Increase sales conversion rates with personalized product recommendation quizzes.
Automate customer service responses to common queries 24/7, reducing support workload.
Grow email and SMS subscriber lists through conversational opt-ins and cart recovery strategies.
Facilitate social commerce on platforms like Instagram and TikTok using conversational links.
Enhance live chat support by automatically handing over complex chats to human agents.
Reduce cart abandonment by providing instant answers to pre-sales questions and offering contextual discounts.

Frequently Asked Questions

Will you charge me extra if I exceed my plan’s traffic tier?

We’ll notify you when you are getting close to your monthly traffic tier limit. You can choose to upgrade to the next traffic tier or remain on your current tier. If you choose to stay on your current tier Maisie will be deactivated from your site until the end of your current monthly billing period. At the start of your next billing period Maisie will be reactivated on your site automatically. This ensures you can keep control of your costs.

Can I cancel Maisie at any time?

Yes, you can cancel Maisie at any time. You do not need to enter into any long term contracts to use Maisie.

What payment methods do you accept?

We accept major credit cards such as Visa, MasterCard, American Express and Discover. If your store is on Shopify, payments will be billed to your Shopify account.

What happens at the end of my free trial?

As you near the end of your free trial period you will be asked to provide your payment details in order to continue using Maisie. If you do not provide payment details Maisie will be deactivated on your site but your account, settings, convos and data will remain intact so that you can login and continue with Maisie at a later time.

Do I need to provide my credit card details to start my free trial?

No, we want you to be able to freely enjoy the benefits of using Maisie so we do not ask you to provide your credit card details to start a 14 day free trial. You will only need to provide your credit card details, or authorise payment if you are on Shopify, if you wish to continue using Maisie at the end of your free trial period.