MetaDialog

Your Business. Your Data. Your AI.

Other

Description

MetaDialog provides businesses with tailored AI platforms designed to enhance operations while prioritizing data security. The company offers solutions like the SMB AI Support Platform, aimed at automating customer support conversations quickly and efficiently with multilingual capabilities, and the Enterprise AI Support Platform, which integrates generative AI into complex business processes at scale, customizable to specific tools and policies.

A core offering is the development of Custom Large Language Models (LLMs) trained specifically on a company's data. This allows for secure, private, and compliant AI that reflects up-to-date internal knowledge. MetaDialog emphasizes deployment flexibility, allowing businesses to use the platform via API or install models fully on-premises, ensuring sensitive data remains within a trusted environment and adhering to GDPR standards. The platform focuses on accuracy by leveraging proprietary data and offers customization through seamless integration with various data sources like APIs, websites, databases, and CRMs.

Key Features

SMB AI Support Platform: Automate up to 87% of customer support conversations with secure, multilingual AI.
Enterprise AI Support Platform: Deploy scalable Generative AI customized for business processes, tools, and policies.
Custom LLM Training: Develop secure, private Large Language Models based on company data, deployable on-premises.
Data Privacy Focus: Ensures sensitive data remains secure, with GDPR-compliant solutions and on-premises options.
High Customization: Connects and utilizes data from APIs, websites, databases, CRMs, and more.
Accuracy Engine: Leverages proprietary data and advanced models for precise and compliant responses.
Flexible Deployment: Offers both API access and full on-premises installation for LLMs.
Advanced Language Models: Utilizes high-performance retrieval and generative models (e.g., Arabic-English LLM comparable to GPT-4).

Use Cases

Automating customer support interactions.
Integrating generative AI into core business workflows.
Developing bespoke Large Language Models for specific industry needs.
Ensuring AI deployment complies with data privacy regulations (GDPR).
Scaling customer service operations efficiently.
Improving customer support resolution times and satisfaction.
Providing secure, on-premises AI solutions for sensitive sectors like government and finance.