ModerateKit

Your Gainsight Customer Community on Auto-Pilot!

Contact for Pricing

Description

ModerateKit offers AI-powered automation to streamline community management tasks, primarily focusing on Gainsight Customer Communities but extending compatibility through Zapier. It tackles repetitive administration and moderation workflows, aiming to save community managers hundreds of hours monthly. The tool employs AI to triage and review topics and replies based on custom community guidelines, code of conduct, and built-in detection for spam, NSFW content, and unwanted advertising. This ensures content adheres to standards while maintaining a safe online environment.

Beyond moderation, ModerateKit enhances the quality of community content by optimizing topics and replies. This includes improving layout, correcting spelling and grammar, and providing auto-translation for non-English posts. Additionally, its Auto-Reply Bot (currently in beta) can answer user questions by leveraging company and product knowledge provided by the administrators. The platform integrates with various tools like Slack, Discord, and Airtable via Zapier, with more integrations planned, and offers API access for deeper customization.

Key Features

AI Topic and Reply Moderation: Triage, review, and act on posts (approve, spam, trash) based on custom guidelines, CoC, spam, NSFW, and abuse detection.
Content Optimization: Improves layout, spelling, grammar, and provides auto-translation for topics and replies.
Auto-Reply Bot (Beta): Answers community questions based on supplied company/product knowledge.
Zapier Integration: Connects with Gainsight, Slack, Discord, Airtable, Softr, Bubble, Webflow.
API Access: Provides endpoints (/process, /update) for programmatic moderation and updates.
Custom Guideline Implementation: Incorporates internal moderation rules and edge cases.

Use Cases

Automating repetitive community moderation tasks.
Reducing workload for community managers.
Improving the quality and consistency of community content.
Enforcing community guidelines and code of conduct.
Detecting and removing spam, NSFW, and abusive content.
Providing automated answers to frequently asked questions.
Scaling community management efforts efficiently.

Frequently Asked Questions

What platforms does ModerateKit work with?

Via Zapier, it currently works with Gainsight Customer Communities, Slack, Discord, Airtable, Softr, Bubble, and Webflow. Integrations for Facebook Groups, Zendesk, Discourse, Wordpress, Whatsapp Communities, Google Sheets, SmartSuite, Hubspot, Sharetribe, and a standalone API are planned.

What data is stored or retained by ModerateKit from our community?

ModerateKit does not retain or store any processed data. Once processed, the data is sent to Airtable or Gainsight CC, where it is stored and controlled by the user.

Can I book a 1-1 demo?

Yes, you can sign up for the Waiting List or reach out via X, Linkedin, or Email to book a demo.

Is there a public roadmap?

Yes, the roadmap outlines shipped features like Topic/Reply Moderation, Auto-Reply Bot, Zapier integration improvements, and planned features including full Gainsight integration, collaborative moderation, Slack/Discord integration, and community health analytics.