Ochatbot

AI chatbot platform that empowers your customers, increases revenue, and reduces your support load.

Freemium

Description

Ochatbot, by Ometrics, is an advanced AI chatbot platform tailored for eCommerce businesses. It leverages Generative AI and Natural Language Processing (NLP) to deliver an interactive and comprehensive customer service experience directly within the chat window. This platform is designed to revolutionize how online businesses engage with shoppers by focusing on driving sales, optimizing marketing strategies, and streamlining customer support operations.

Engineered to empower customers and improve business outcomes, Ochatbot helps increase revenue through enhanced conversion rates and higher average order values (AOV), while significantly reducing the burden on support teams. It facilitates natural, unrestricted conversations, allowing users to switch topics fluidly, mimicking human-like interaction. This capability ensures a more personalized, efficient, and satisfying shopping journey for customers.

Key Features

Generative AI & Scripted NLP AI: Offers both advanced generative AI for natural conversations and controlled scripted AI for precise responses, including options for different LLM models.
eCommerce Integration Suite: Features real-time order status and tracking, add to cart directly from chat, abandoned cart recovery reminders, and a continuously synchronized product feed.
AI Shopping Assistant: Provides personalized product recommendations, along with upsell and cross-sell opportunities to increase Average Order Value (AOV).
24/7 Automated Customer Service: Minimizes support tickets by efficiently handling repetitive customer queries around the clock, improving response times.
Dynamic Page Targeting: Engages shoppers at strategic moments in their customer journey using various triggers to initiate relevant conversations.
Performance Insights & Analytics: Delivers reports on customer journey fallbacks, page engagement, and key business KPIs like conversions, revenue, and abandoned carts.
Broad System Compatibility: Seamlessly integrates with Shopify, WooCommerce, BigCommerce, Magento, Facebook Messenger, and thousands of CRMs and ticketing systems via Zapier.
Natural Language Processing (NLP): Enables human-like, unrestricted conversations, allowing shoppers to switch topics naturally and discuss multiple items.
Product Finder: Assists customers in navigating complex product selections through decision-tree style interactions to find suitable solutions.

Use Cases

Enhancing eCommerce customer experience with interactive AI support.
Increasing online sales, conversion rates, and average order value (AOV).
Reducing customer support tickets and operational workload through automation.
Providing 24/7 automated customer assistance and instant issue resolution.
Generating and qualifying leads for sales teams through targeted interactions.
Assisting shoppers with product discovery and personalized recommendations.
Recovering potentially lost sales through automated abandoned cart reminders.

Frequently Asked Questions

Does Ochatbot work with eCommerce platforms?

Yes, Ochatbot has plugins for Shopify, WooCommerce, BigCommerce, and other eCommerce platforms. Support can assist with setup.

Can Ochatbot connect directly to an eCommerce product database?

Yes, Ochatbot connects directly to product databases via eCommerce integration platforms. This allows users to search products, view images, descriptions, and pricing, and use 'Add to Cart' or 'View Details' buttons within the chat window.

What AI chatbot integrations are available for Ochatbot?

Ochatbot integrates with Zapier, Facebook Messenger, and various eCommerce platforms. If your specific platform isn't listed, Ochatbot support can assist with establishing a connection.

How will Ochatbot benefit my support team?

Ochatbot can reduce customer support tickets by 25%-45% by answering repetitive queries 24/7. This frees up your human support team to focus on more complex issues while ensuring customers who prefer live interaction can still reach an agent.

What is the difference between LeadBot and Ochatbot?

LeadBot is a non-conversational AI chatbot focused on lead qualification, lead generation, and appointment setting. Ochatbot is a conversational AI capable of a wider range of tasks, including customer support, advanced lead generation, full eCommerce functionalities, and can incorporate LeadBot features within its modules.