OMQ

AI-Powered Customer Service Automation Platform

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Description

OMQ offers a comprehensive suite of AI-powered tools designed to streamline and automate customer service operations. By utilizing advanced artificial intelligence, including ChatGPT-level technology, the platform automatically handles customer inquiries across various communication channels such as websites, chat applications (WhatsApp, Facebook Messenger, Telegram), email, contact forms, and integrated ticket systems. This approach focuses on providing immediate, accurate answers to reduce support agent workload and enhance response times.

The core of the OMQ system is a central knowledge base that dynamically feeds information to all connected service channels, ensuring consistency and real-time updates. OMQ integrates smoothly with popular CRM and ticketing systems like Zendesk, Freshdesk, Salesforce, and OTRS. The platform aims to significantly decrease manual support effort, potentially automating over 80% of repetitive customer requests, thereby freeing up agents to handle more complex issues and improving overall customer satisfaction through efficient, 24/7 self-service options.

Key Features

OMQ Chatbot: Automates chat and messenger communication (WhatsApp, Facebook Messenger, Telegram, Userlike plugin) using AI, including a GPT-4 level option.
OMQ Help: Provides a dynamic, self-optimizing help page with AI-powered autocompletion for autonomous customer self-service.
OMQ Contact: Delivers real-time answers directly within the website contact form.
OMQ Assist: Acts as an answering assistant within ticket systems (Zendesk, Freshdesk, Salesforce, OTRS, Zammad plugins), suggesting answers and creating reply emails.
OMQ Reply: Analyzes incoming customer emails and automatically replies to known questions (Zendesk, Freshdesk plugins).
Central Knowledge Database: Manages service knowledge across all channels in real-time from one source.
AI Agent Builder: Automates entire customer service processes without employee involvement.
ChatGPT Technology Integration: Leverages advanced AI to answer complex questions in natural language.
Multi-Channel Integration: Connects seamlessly across websites, chat, email, contact forms, and ticket systems.
Multilingual Support: Operates in over 30 languages.
Reporting & Analytics: Offers comprehensive reports to track performance and improve service.

Use Cases

Automating responses to frequently asked questions across support channels.
Providing 24/7 customer support via chatbots and self-service help pages.
Reducing customer service agent workload by handling repetitive inquiries.
Improving customer satisfaction through instant answers and reduced waiting times.
Streamlining ticket resolution processes with AI-suggested replies.
Managing customer service knowledge centrally for consistent answers.
Automating email support responses.
Offering multilingual customer support capabilities.