Ordemio

Embedded AI Support Agent with human skills

Free Trial

Description

Ordemio provides an advanced AI support agent designed to seamlessly integrate with existing helpdesk systems such as Intercom, Zendesk, and custom setups within minutes. This tool works alongside human agents to enhance customer support operations, aiming to automate a significant portion of frontline inquiries, thereby freeing up human teams for more complex tasks. It leverages custom company data, including product documentation, support articles, and marketing content, to deliver secure, precise, and hallucination-free responses 24/7. Ordemio is optimized for SaaS and technology companies looking to scale their support, improve user activation, and provide multilingual assistance.

The platform allows for no-code setup and extensive customization of the AI agent's behavior, appearance, and language capabilities, supporting over 95 languages. It can be embedded on websites, within products, or in Discord communities using ready-to-use widgets or APIs. Key functionalities include importing data from various sources, connecting to thousands of apps for personalized responses, smart routing for human handoff when necessary, and detailed analytics to monitor performance and gain insights into customer interactions. Ordemio also emphasizes data security with encryption and options for on-premise deployment.

Key Features

Seamless Helpdesk Integration: Integrates in minutes with Intercom, Zendesk, Discord, and custom helpdesks.
Extensive Data Source Integration: Import and sync data from 25+ sources including websites, files, Google Docs, and YouTube to train the AI.
Rapid No-Code Setup & Customization: Configure and deploy the AI agent within 60 minutes, with customizable roles, tone, style, and appearance.
Multilingual Support (95+ Languages): Communicate with customers in their native language, regardless of your data's original language.
Knowledge-Based, Hallucination-Free AI: Ensures responses are derived strictly from provided knowledge sources, preventing inaccuracies, powered by models like GPT-4o.
Intelligent Human Handoff: Seamlessly routes complex queries or specific triggers to human agents.
Comprehensive Analytics & Reporting: Monitor conversation quality, gain user insights through AI summaries, and track topic classifications with daily reports.
Cross-Platform Embedding: Deployable on websites, in-product, or Discord communities via widgets, API, and webhooks.
Developer-Friendly API & App Connectivity: Offers API access, webhooks, and connections to over 5000 apps for custom integrations and personalized customer interactions.
Secure On-Premise Deployment Option: Can be self-hosted on private servers or VPC for complete data control and enhanced security with AES-256 encryption.

Use Cases

Automating up to 70% of frontline customer support tickets to reduce query volume.
Enhancing user onboarding by providing personalized assistance and product discovery.
Improving customer retention by enabling users to easily find and implement product solutions.
Delivering 24/7 cross-platform and multilingual customer care on websites, in-app, and Discord.
Maximizing the value of existing content by making knowledge bases and documentation easily accessible.
Resolving complex product inquiries effectively with AI-powered assistance.
Providing instant, high-quality support for freemium or free trial users to drive activation.
Empowering internal teams with AI chatbots for quick access to best practices and company knowledge.

Frequently Asked Questions

Why do I need an AI Copilot if I already have customer service software and a comprehensive knowledge base?

An AI Copilot like Ordemio is beneficial even with existing tools if your product is complex causing users to struggle with implementation, if you offer a freemium or free trial model requiring quick value demonstration for new users, or if your extensive resources (knowledge base, documentation, blog posts, videos) are difficult for users to navigate effectively to find solutions.