Parcel Perform

The Delivery Experience Platform that gets you AI-Commerce ready

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Description

Parcel Perform is a leading AI-powered platform designed to elevate the delivery experience for e-commerce businesses worldwide. Focusing on optimizing product discovery, checkout, post-purchase, returns, and logistics, it empowers brands to build customer trust and be recommended by popular AI shopping assistants such as ChatGPT, Perplexity, and Gemini.

The unified platform seamlessly consolidates logistics data, drives operational improvements, and ensures security through ISO 27001 certification and GDPR compliance. With advanced AI decision intelligence, a global carrier network, and robust integration capabilities, Parcel Perform helps businesses achieve rapid ROI, greater visibility, and scalable growth in the evolving world of AI-Commerce.

Key Features

AI Commerce Visibility: Tracks product visibility and ranking on AI shopping assistants, analyzing operational trust signals.
AI Decision Intelligence: Delivers instant logistics insights and actionable recommendations through automated analytics.
Post-Purchase Experience: Automates tracking and branded notifications to reduce customer inquiries and improve satisfaction.
Checkout Experience: Uses AI to predict accurate estimated delivery dates, driving higher conversion rates and building customer trust.
Returns Experience: Manages automated and intelligent returns, reducing fraud, WISMR inquiries, and retaining revenue.
Logistics Experience: Optimizes carrier selection, booking management, and automates invoice auditing across 1,100+ global carriers.
Unified AI Platform: Consolidates and cleanses logistics data, eliminating silos, and enables seamless integration with WMS/ERP.
Superior Data Foundation: Provides comprehensive, accurate, and reliable logistics data for enhanced decision-making.
Scalable Security & Compliance: Ensures GDPR compliance, ISO 27001 certification, and platform reliability.

Use Cases

Boosting e-commerce brand visibility on AI shopping assistants
Automating post-purchase communication and tracking
Optimizing estimated delivery dates to increase conversions
Managing and reducing customer service inquiries
Streamlining and securing logistics operations
Automating and analyzing parcel returns for reduced loss

Frequently Asked Questions

My competitors are showing up in AI shopping assistants like ChatGPT but I'm not. Why?

AI assistants make recommendations based on verifiable proof of reliability, not just marketing. Parcel Perform's AI Commerce Visibility solution helps you monitor your AI presence, identify gaps, and build operational trust signals, such as provable delivery speed, that AI agents consider.

How can I improve my operational performance to rank higher in AI?

Parcel Perform's AI Decision Intelligence transforms logistics data into actionable insights, enabling operational improvements like faster delivery or smoother returns, which strengthen the trust signals that AI agents require.

How do I reduce 'Where Is My Order?' (WISMO) tickets?

WISMO inquiries are minimized by proactively managing customer expectations. Parcel Perform's Post-Purchase Experience, powered by AI Decision Intelligence, detects common delivery issues and sends automated notifications to keep customers informed.

Can Parcel Perform integrate with my existing systems such as WMS or ERP?

Yes, Parcel Perform is engineered to integrate with WMS, TMS, and ERP systems, unifying and enriching disparate data to provide accurate insights.

How does Parcel Perform ensure the security of business and logistics data?

The platform is ISO 27001 certified and fully GDPR compliant, employing encryption, role-based access controls, and data pseudonymization to ensure robust security and confidentiality.